Guest Reservations Agent
Guest Reservations Agent
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Job Description
THE ROLE
As a Guest Reservations Agent you will be responsible for assisting all guests with any booking enquiries they may have. Your tasks as Guest Reservations Agent will include but will not be limited to:
- To assist all guests with their reservations and booking enquiries.
- To provide a genuine attentive and friendly service to our guests in order to reflect the Nobu standards.
- Have a complete understanding of all room options and room availability.
- Have a good understanding of department targets and upsell where appropriate.
- Anticipates guests needs and proactively provide them with personalised experiences and additional services and products.
- Be forward thinking and innovative when it comes to ways of working and best practice.
- To build and maintain strong relationships with guests and to recognise those who are on a repeat visit.
- To be an ambassador for Nobu and someone who embodies our values and commitment to our teams.
BENEFITS OF JOINING OUR TEAM
- 1000 Refer a Friend Scheme
- 2 Hotelwide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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