Guest Service Agent - Waldorf Astoria New York
Guest Service Agent - Waldorf Astoria New York
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$ 30 - 40
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
We are looking for a Guest Services Agent who is committed to upholding the elevated standards of service expected at our Forbes 5Star hotel. This role involves not only performing traditional front desk duties but also proactively engaging with guests to deliver a highly personalized and memorable experience. You will be the first point of contact for guests creating a warm welcome anticipating their needs and ensuring their stay exceeds expectations. By using your unique ability to connect with each guest you will play a key role in creating surprise and delight moments that align with our commitment to luxury service.
The ideal candidate will possess the following qualifications:
- An exceptional personality with a genuine passion for hospitality and the ability to engage guests warmly and naturally.
- A commitment to delivering outstanding guest service consistently anticipating and exceeding guest expectations to create memorable experiences.
- Strong interpersonal skills to connect with a diverse range of people building rapport and making every guest feel valued.
- Confident and professional communication skills ensuring clarity and positive interactions with both guests and team members.
- A proactive team player who supports colleagues and contributes to a harmonious and collaborative work environment.
- The ability to maintain composure and deliver impeccable service under pressure ensuring all guest needs are met smoothly.
- Previous hotel or front desk experience preferred though a passion for delivering exceptional guest service is the top priority.
- Experience in a Forbes 5star property is preferred demonstrating familiarity with the elevated service standards we strive for.
- A strong desire to learn grow and adapt in the luxury hospitality industry continuously improving skills and expertise.
- A keen eye for detail ensuring that every guest experience is flawless and nothing goes unnoticed.
- Ability to speak multiple languages would be an asset
- Ability to work flexible hours including nights weekends and holidays as needed.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
After undergoing a transformative restorationWaldorf Astoria New Yorkis set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking a Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 375 Private Residences 40000 square feet of event space holistic spa and wellness programming and a celebrity chef partnership. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
AGuest Services Agent is responsible for warmly welcoming registering and checking out guests all while exemplifying the highest standards of luxury service and contributing to the hotels ongoing success in achieving Forbes 5star standards. The role involves anticipating guest needs personalizing service and creating moments of surprise and delight that exceed expectations ensuring the utmost satisfaction for each guest.
What will I be doing
As a Guest Services Agent you will be at the forefront of delivering exceptional personalized guest experiences. You will play a pivotal role in creating lasting impressions while ensuring seamless checkin and checkout processes all in line with our commitment to Forbes 5star service standards. Specifically you will be responsible for the following tasks executed to the highest standards of luxury hospitality:
- Warmly greet and expertly register guests ensuring all registration processes are executed flawlessly including verifying guest information confirming room rates offering room selections coding electronic keys and presenting a curated welcome packet. You will also ensure guests are familiar with the location of their rooms or arrange for a bell person to assist.
- Anticipate guest needs and provide personalized assistance during checkout ensuring all services and charges are accurately processed. This includes handling payments credit and debit transactions processing gift certificates and converting foreign currency.
- Demonstrate comprehensive knowledge of hotel services including room categories rates packages promotions and local area attractions. Answer guest inquiries with professionalism and ensure guests are fully informed about the hotels offerings.
- Utilize upselling techniques to elevate the guest experience promoting exclusive hotel services and amenities to enhance each guests stay and drive revenue.
- Respond proactively to guest requests with a genuine sense of care and urgency resolving any issues with the highest level of courtesy efficiency and hospitality.
- Handle guest complaints with tact and professionalism conducting research offering solutions and negotiating resolutions that leave guests feeling valued and heard.
- Effectively manage guest messages ensuring timely delivery and responsiveness to guest communications.
- Engage with guests by name fostering a warm and personalized connection that creates a sense of belonging and elevates their overall experience.
You will be a vital part of our luxury service team contributing to the achievement of our goal of Forbes 5star status by upholding the highest standards of excellence anticipating guest needs and delivering service that consistently exceeds expectations.
The rate of pay for this role is $30.2333 $40.3111 and is based on applicable and specialized experience.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
