Field Service Engineer - HMI
Field Service Engineer - HMI
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Introduction to the Job
The Customer Support (CS) organization is responsible for the installations qualification repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of knowhow to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer HMI has daily interaction with customer and interfaces often with specific senior engineers line managers internal stakeholders and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition you will run diagnostics and maintenance whilst being reviewed on end results.
Roles and Responsibilities
Perform administrative and coordination duties including passdowns work orders field service reports system problem reports and monthly reports.
Prepare written technical reports on an independent basis.
Maintain and service HMI equipment at customer site in clean room GoreTex suit.
Periodically install new equipment perform upgrades on existing equipment and system relocations.
Comfortable asking for help where needed and utilizing the escalation processincludes 2L Tech Support applications & 3L Global Support Center by providing clear technical communication & problem statement clarification.
Advise customer on actions to correct system malfunctions.
Interface daily with external customertrain in use and maintenance of equipment answer questions and provide technical assistance. Interface with internal customersjunior and senior engineering equipment and apps line manager level.
Provide inputs for improvement proposals based on postmortems and drive to solution as much as possible. Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).
Education and Experience
Associates degree in an engineering field or similar degree with equivalent years of experience.
Minimum 1 year experience in a role that requires handson Mechanical aptitude knowledge of pneumatics hydraulics electronics and semiconductor processes.
Minimum 6 months experience in MS Office.
Skills
Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job youll need the following skills:
Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result drivendemonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open clear concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager coworkers and customer.
Work according to a strict set of procedures within the provided timelines.
Other Information
Legal/export license control (see below)
The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
The environment generally is moderate in temperature and noise level.
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
Expect to spend more than 50 of the time inside the clean room working with electromechanical equipment.
Will require domestic and international travel dependent on business needs and training requirements.
Ability to work compressed work week.
Ability to work potential night and weekend shift.
This position requires access to controlled technology as defined in the United States Export Administration Regulations 15 C.F.R. 730 et seq.. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee preselection process please send an email to to initiate the companys reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Employment Type
Full-Time
