ITS Business Process Automation Programmer Analyst
ITS Business Process Automation Programmer Analyst
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$ 84800 - 114500
1 Vacancy
Job Description
LMU Information Technology Services enables technologically rich learning environments provides effective teaching and scholarship resources and maintains reliable accessible and integrated information systems. This work is grounded in and supports the Universitys mission:
The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice
Under the general supervision of the Director of Strategy Architecture and Analyticsand when necessary in conjunction with other areas of the University and external organizationsthe Process Automation Programmer & Analyst facilitates business process improvement and workflow automation through the methodical investigation analysis design development and documentation of all or part of a businesss functions and processes. This individual provides technical expertise in process automation enabling the University to enhance its operations by reducing costs and time while increasing productivity workflow automation and process intelligence (e.g. BPMN RPAs). Additionally the analyst oversees all testing efforts including writing test plans and cases evaluating tests and performing other delegated testingrelated activities.
Position Specific Responsibilities/Accountabilities
- Conduct a thorough analysis of existing business processes including gathering data documenting process steps and identifying areas of improvement or inefficiency.
- Create visual representations of business processes using tools such as flowcharts swim lane diagrams or process maps.
- Design and automate workflows by defining the sequence of tasks data inputs and outputs business rules decisionmaking logic and integration points with other systems or applications.
- Implement automation using TAP.
- Thoroughly test automated processes to ensure accuracy reliability and desired outcomes.
- Deploy automated processes into production monitor performance and gather data on effectiveness.
- Ensure seamless integration with relevant data sources and systems to facilitate data exchange and synchronization including databases APIs or external applications.
- Respond to and resolve technical issues raised by endusers through channels such as email or ticketing systems.
- Provide prompt and courteous assistance to ensure timely problem resolution. Offer ongoing support and guidance to users addressing technologyrelated inquiries and needs.
- Liaise with external vendors or service providers for ITrelated matters. Maintain relationships and ensure timely resolution of vendorrelated issues. Foster a sense of community and belonging by facilitating user interactions and engagement.
- Collect analyze and act upon user feedback to continuously improve the user experience.
- Stay updated with emerging trends technologies and user engagement techniques to provide innovative and effective user experiences.
- Perform other duties as assigned or requested.
Loyola Marymount University Expectations
Exhibit behavior that supports the mission vision and values of the university. Communicate and employ interpersonal actions that model high standards of professional responsible accountable and ethical conduct. Demonstrate a commitment to outstanding customer service.
Requisite Qualifications
- Typically a Bachelors Degree in computer applications or related field or equivalent experience. Incumbent will be expected to continue upgrading knowledge skills and abilities needed to keep abreast of regulation/policy changes. Business Process Management (BPM) and Business Analysis certifications preferred.
- Minimum 5 years of information system systems analysis and QA analysis experience. Automated Test tool experience desired.
- Must have at least three 3 years of experience working with relational databases data transformation tools and SQL. Proficiency in Web Services XML and XSLT.
- Enterprise working level knowledge in BPM BPI SDLC PMI methodology and RPA.
- Demonstrated knowledge in the areas of business analysis/process improvement Object and serviceoriented analysis software testing including planning and reporting and relational database.
- Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive requirements specifications design testing plans maintenance processes and incorporating complex highly technical information.
- Highly developed organizational and leadership skills.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of this position.
#HERC# #HEJ#
Staff RegularSalary range
$84800.00 $114500.00 Salary commensurate with education and experience.Loyola Marymount University a Carnegie classified R2 institution in the mainstream of American Catholic higher education seeks outstanding applicants who value its mission and share its commitment to inclusive excellence the education of the whole person and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal state and local law. We invite all persons in the full diversity of their being life experience and beliefs to apply. (Visit for more information.Required Experience:
IC
Employment Type
Full-Time
