Agent Services Manager - Oxford Life Insurance
Agent Services Manager - Oxford Life Insurance
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
2721 N Central Ave Phoenix Arizona 85036 United States of AmericaCompany:
Oxford Life Insurance Company was founded in 1965 and is a member of UHaul Holding Company
a publicly traded financial holding network. UHaul holding Companys other significant holdings
including UHaul International Republic Western Insurance Company & AMERCO Real Estate
Company. Our fast paced growing company is seeking eager qualified customercentric
individuals to join our team in Phoenix AZ.
Job Title:
Agent Services Manager
Our fastpaced growing company is seeking a manager for all agentfacing departments in
operations. These departments include the Agent Contact Phones Center Licensing & Contracting
New Business and Clerical Support. Oxford Life Insurance Company is a member of AMERCO a
publicly traded financial holding network. AMERCOs other significant holdings include UHaul
International and Republic Western Insurance Company.
Responsibilities and Duties: This list is not exhaustive and may be supplemented as necessary.
Provide leadership and mentorship to Supervisors and staff within Agent Service departments
Determine and prioritize initiatives for all Agent Service departments
Look for best practices and ensure symmetry amongst all Agent Service departments
Encourage process efficiency with automation and tools
Create an environment of learning accountability and employee development
Handle employee terminations and assist Supervisors with personnel issues
Handle distribution of projects received from upper management by determining which
departments are affected and organizing between all affected departments
Assist Supervisors with determining when changes are needed to Company policies &
procedures
Assist Supervisors with controls to ensure adherence with SOX/BDO audits
Determine max workloads for each department and role within each department and suggest
when changes to staffing are necessary
Meet with upper management on projects procedures initiatives and suggestions for
improving customer experience
Analyze data to determine/establish trends fluctuations and gaps
Budgeting for all Agent Service departments
Education/Qualifications:
High school diploma (required)
Bachelors degree or equivalent work experience.
3 years management experience (Preferred)
2 years insurance industryrelated experience (required)
2 years of operational experience preferably related to the agent field (preferred)
Understand general finance and budgeting (required)
Excellent written and verbal communication skills (required)
Proficiency with Microsoft Office (required)
Ability to analyze data (required)
Ability to present information to upper management and peers (required)
Analytical organized and detailed oriented mindset (required
Preferred:
Life Insurance & Annuity Experience
Benefits:
Health insurance/benefits (including medical dental & vision)
401K
Employee Stock Ownership Plan (ESOP)
Subsidized gym membership (including paid fitness classes)
Full access to gymnasium
UHaul Cafe
Life insurance
Business and travel insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products cell phone plans hotels and more
Commuter benefits program
Paid holidays vacation and sick days
Inhouse cafe featuring options for all diets (Phoenix location only)
Pretax Dependent Care and Flex Spending Account
Get Fit and Alternative Insurance Rebate Programs
UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Manager
Employment Type
Full-Time
