Technical Account Manager 1

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Challenge

Comfortable to work in NA shift EST PST) to cater NA customers.
Able to work on multiple deliverables and complete them in timebased deadlines.
Requires attention to detail approach to ensure meaningful contribution.
Communicating with internal teams from across the globe.
Identifying the automation opportunities.
Carry out projects to represent Adobe in a professional manner.
Proactively develop and nurture good working relationships with internal teams to ensure that their success with our product is assured through your efforts.
Effectively research record and maintain ongoing knowledge of best practices for product usage.

What you need to succeed:

Excellent oral and written communication skills.
Customerfacing experience in enterprise projects.
Ability to analyze enterprise software issues (Java webserver network OS DB/SQL).
Validated presentation skills and experience organizing and running highprofile customercalls.
Customer Focused approach and problem solving mindset.
Innovative thinking and thoughtful risk taking.
Ability to partner across the organization.
Professional approach all company/project related information to be kept confidential.
Experience working in a team environment managing a diverse workload

Good conceptual understanding on one or more following technologies:

Objectoriented programming experience (Java) Javascript AngularJS JQuery CSS MongoDB
Web architecture Web Servers Application Servers and Topology
Database Concepts and SQL
Working knowledge of different OS including WIN LINUX AIX UNIX Shell scripting
Good understanding of Networking concepts SDLC and Agile frameworks
Nicetohave : Experience on any of the Adobe products: Adobe Audience Manager Adobe TargetAdobe Campaign Adobe Experience Manager Adobe Analytics or other Experience Cloud solution

Responsibilities:

Delivery of proactive services and preventive service.

To provide dedicated support during important customer events while coordinating with internal stakeholders and ensure smooth functioning of clients environment to minimize the risk of interruption of service.

Documentation of latest release updates bug fixes security fixes and tutorials for effective communication to Adobes customers.
Proactive Notifications of upcoming release and possible impact.
Work on Case Reviews and Service Reviews.
Review of customers environment to asses their technical readiness to achieve business and technical objectives.
Identify gaps risks and opportunities to provide recommendations mitigation strategies and next steps.
Understands how the technology works and understands a clients implementation from a functional standpoint. Describe and demonstrate product features and capabilities.
Working cooperatively with Team members of other Adobe teams such as TAMs Premier Support Teams Engineering Technical operations and Deliverability.
Manages all communication with appropriate level of etiquette timeliness and professionalism whilst working towards achieving agreed operational targets.
Demonstrate ownership and willingness to work on any assigned task in a timely manner.
Accountable for personal achievement against performance targets including ticket resolution responsiveness and turnaround time aging and ticket quality.
Participation in Business Intelligence processes including taking an active role in Knowledge base document creation.
Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.
Manage incidents professionally and within stated timelines.
Understanding of escalation handling procedures.
Assist in special projects and other duties as assigned.
Manages all communication with the appropriate level of etiquette timeliness and professionalism whilst working towards achieving agreed operational targets.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.