Application Support Analyst
Application Support Analyst
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1 Vacancy
Job Description
The application support analyst is a key player in our organization working closely with various teams to ensure the seamless operation of our business applications. This position involves diagnosing and resolving application issues maintaining detailed documentation and collaborating with others all of which are crucial to our business operations.
Responsibilities:
1. Provide technical support to endusers for assigned business applications.
2. Diagnose troubleshoot and resolve application issues escalating complex issues to appropriate teams.
3. Monitor application performance and proactively identify potential issues.
4. Document application incidents solutions and procedures clearly and concisely.
5. Collaborate with development infrastructure and other IT teams to ensure efficient application support.
6. Participate in application testing upgrades and deployments.
7. Contribute to developing and maintaining a knowledge base for common application issues and solutions.
8. Participate in oncall rotation for afterhours support (if applicable).
Qualifications:
1. Bachelors degree in Information Technology Computer Science or a related field.
2. 2 years of experience in application support or a related IT role.
3. Strong troubleshooting and problemsolving skills.
4. Familiarity with ITIL framework and best practices (e.g. Incident Change Problem Management).
5. Experience with ticketing systems (e.g. ServiceNow Jira).
6. Solid understanding of relevant operating systems databases or programming languages e.g. Windows Linux SQL Java.
7. Excellent communication and customer service skills.
8. Ability to work independently and as part of a team.
THIS ROLE IS ONLY OPEN TO CANDIDATES RESIDENT AND AUTHORIZED TO WORK IN THE UNITED STATES as part of our unwavering commitment to diversity and inclusion. We respect and value each individuals unique perspectives and experiences in our team.
Employment Type
Full Time
