Contracts Administrator
Contracts Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Contract Administrator is responsible for the administration of contracts and agreements between Industrial Scientific and customers. This position resides within the Americas Revenue and Commercial Operations Team and the role of those on the Contract Administrator Team is to assist the commercial sales team with the closure of sales. The Contract Administrator works closely with our Legal Team and our Account Executives on the Commercial Sales Team to draft negotiate and execute Equipment Subscription and Software as a Service Agreements as we continue to grow our business.
Duties and Responsibilities:
Managing and coordination of the iNet subscription Launch Amendment and Renewal Contract process both individually and through the team of Contract Administrators to ensure timely servicing of customers and achieving revenue targets
Managing contracts with upsell potential and churn risk in collaboration with Sales and Customer Success to ensure customer retention and facilitate upsell
Providing support for new and existing customer base by providing information and/or performing activities relative to contract administration (review of quotations negotiating commercial terms providing some product information contract creation from templates contract order processing contract opportunity followup research of contract and order histories)
Executing negotiation providing support to sales in negotiations to drive contracts to closure and ensure successful of the iNet Agreement
Work in conjunction with project manager upon and through implementation of contract
Interface directly with customer counterparts to track deliverables monitor contractual obligations and prepare documentation
Assure accuracy and appropriateness of contract documentation and attachments; setup new contracts; terminate expired contracts; and general maintenance of active contracts
Receive review and accurately enter customer data into internal systems
Drive an efficient and effective process to manage churn requests (stay on top of sales mitigation process understand booking timing impact ensure communication to finance)
Prepare and distribute information to appropriate employees regarding contract status
Ad hoc project work as needed
QUALIFICATIONS REQUIRED:
3 years experience working directly with customers in a Contract Administration position with revenue generation responsibilities
Demonstrated track record of successfully negotiating and implementing contracts with Fortune 500 companies.
Excellent user knowledge of Microsoft Office CRM systems (SalesForcecom preferred) and sales data; experience with CPQ Oracle ERP systems and understanding of underlying documentation and financial processes related to orders and contract renewals.
Excellent written and verbal communication and interpersonal skills.
Process thinking attention to detail and strong analytical abilities.
Goal orientation with problemsolving approach with strong conflict resolution skills.
Ability to manage multiple priorities within a fastpaced environment
Ability to work independently yet support team responsibilities on an ongoing basis.
Demonstrated success working in a teaming environment both internally and externally
BS/BA in Business Finance or related field or equivalent experience
QUALIFICATIONS PREFERRED:
Gas detection experience (sales customer service or technical support)
Previous experience working with Leasing or Software as a Service agreements
Required Experience:
Unclear Seniority
Employment Type
Full-Time
