Program Manager Retail Business Service Brand Experience Team
Program Manager Retail Business Service Brand Experience Team
Posted on :
28-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Inc. (NASDAQ:AMZN) a Fortune 500 company based in Seattle opened on the World Wide Web in July 1995 and today offers Earths Biggest Selection. Inc. seeks to be Earths most customercentric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices. Today we operate retail websites in nine countries offering millions of products in more than 40 categories worldwide and we still like to work hard have fun and make history!
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazons cost structure. Vision of RBS is to accelerate Amazons flywheel by
Improving the customer experience by fixing detail page catalog defects at scale
Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and
Improving store operations efficiency by driving down cost of operations.
We strive to eliminate the root cause of the defect and wherever not possible we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction improving listing quality reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective .
RBS is looking for a Program Manager to join an exciting new product team and help expand its Voice of Customer product RBS BX (Brand Experience) to Amazons Selling Partners WW. RBS BX is a Voice of the Customer product launched in 2019 for 40 Amazon Owned Brands in US to analyze customer feedback identify areas of improvement for Private Brands products listed on and share these insights with business teams to improve product quality. Driven by innovation the mission of RBS BX is to create and provide a scalable service to brands that finds actionable insights from customer feedback and drive fixes on products and detail pages so that Amazon customers have a delightful postshopping experience. Our vision is to improve the quality of products and detail pages in Amazon by discovering and fixing defects identified from customer feedback at scale.
Amazon has over 2 million active sellers WW. When we are successful we will be continuously improving the %age of 4 rated products on the Amazon platform and making it easy for our Selling Partners to get onboard RBS BX products. We are an innovative customercentric team working on bigbets in an innovative environment. Our organization rewards intellectual curiosity while maintaining the direct to market product focus. Our mission is to invent and simplify largescale solutions and bring the future to Amazons Selling Partners and Customers.
Key job responsibilities
1 Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions
2 Implementing programs to drive broader and deeper engagement of Amazon Selling Partners thereby improving the adoption of the product
3 Champion these programs and hold team members accountable for progress on key program actions
4 Creation of reporting and metrics to demonstrate progress towards goals provide new insights and allow for regular updates to senior leadership
A day in the life
1 Leader: Youve lead numerous crossfunctional teams against tangible milestones and consistently delivered valuable projects
2 Doer: Youve successfully delivered endtoend technology and operations projects working through the many obstacles along the way
3 Detail Oriented: You have an enviable level of attention to detail and catch things that others miss
4 Influencer: Innovative leader with the ability to identify opportunities and gain support with data storytelling and persuasion
5 Communicator: Ability to communicate expectations requirements and progress to senior leaders peers and team members
6 Problem Solver: Ability to utilize exceptional problemsolving skills to work through difficult challenges
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Bachelors degree
MBA
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazons cost structure. Vision of RBS is to accelerate Amazons flywheel by
Improving the customer experience by fixing detail page catalog defects at scale
Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and
Improving store operations efficiency by driving down cost of operations.
We strive to eliminate the root cause of the defect and wherever not possible we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction improving listing quality reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective .
RBS is looking for a Program Manager to join an exciting new product team and help expand its Voice of Customer product RBS BX (Brand Experience) to Amazons Selling Partners WW. RBS BX is a Voice of the Customer product launched in 2019 for 40 Amazon Owned Brands in US to analyze customer feedback identify areas of improvement for Private Brands products listed on and share these insights with business teams to improve product quality. Driven by innovation the mission of RBS BX is to create and provide a scalable service to brands that finds actionable insights from customer feedback and drive fixes on products and detail pages so that Amazon customers have a delightful postshopping experience. Our vision is to improve the quality of products and detail pages in Amazon by discovering and fixing defects identified from customer feedback at scale.
Amazon has over 2 million active sellers WW. When we are successful we will be continuously improving the %age of 4 rated products on the Amazon platform and making it easy for our Selling Partners to get onboard RBS BX products. We are an innovative customercentric team working on bigbets in an innovative environment. Our organization rewards intellectual curiosity while maintaining the direct to market product focus. Our mission is to invent and simplify largescale solutions and bring the future to Amazons Selling Partners and Customers.
Key job responsibilities
1 Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions
2 Implementing programs to drive broader and deeper engagement of Amazon Selling Partners thereby improving the adoption of the product
3 Champion these programs and hold team members accountable for progress on key program actions
4 Creation of reporting and metrics to demonstrate progress towards goals provide new insights and allow for regular updates to senior leadership
A day in the life
1 Leader: Youve lead numerous crossfunctional teams against tangible milestones and consistently delivered valuable projects
2 Doer: Youve successfully delivered endtoend technology and operations projects working through the many obstacles along the way
3 Detail Oriented: You have an enviable level of attention to detail and catch things that others miss
4 Influencer: Innovative leader with the ability to identify opportunities and gain support with data storytelling and persuasion
5 Communicator: Ability to communicate expectations requirements and progress to senior leaders peers and team members
6 Problem Solver: Ability to utilize exceptional problemsolving skills to work through difficult challenges
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Bachelors degree
MBA
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
