Service Manager
Service Manager
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$ 100000 - 120000
1 Vacancy
Job Description
Overview
Company Description
MarksmanTitan Security Group is built on serving our clients and building careers just like yours. We are trusted by some of the most wellknown companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.
Named as a nationally recognized Top Workplace in 2024 and 2025 MarksmanTitans customized approach to security services will provide you with the opportunity to learn grow and succeed. Our core values of Commitment Service Integrity Drive and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career a culture of excellence and the ability to make a difference we want to talk to you!
The Service Manager is responsible for providing leadership and direction to assigned staff and implementing action plans to support the team. This role manages the overall and performance of the staff ensuring that regional goals and objectives are met. Responsibilities include supervising employees to maintain schedules oversee task order progress manage contract ensure timely data collection and invoicing and support project cost tracking.
Responsibilities
Team Leadership & Staff Development:
- Supervise the performance of Data Coordinators and technical staff
- Provide technical expertise leadership and accountability for assigned personnel
- Establish goals and development plans for all direct reports
- Evaluate employee performance and support salary management in partnership with the Director of Operations and Vice President
Operational Management:
- Plan organize and manage daily activities for assigned teams
- Monitor schedule adherence contract requirements and cost estimate compliance
- Review and correct field data and time entries
- Ensure fair and effective performance measures are used to drive team motivation and goal achievement
Collaboration and Communication:
- Liaise across departments for alignment and coordination
- Communicate management directives to staff and ensure compliance
- Work with construction engineering and thirdparty groups on task order closeouts
- Use electronic service tools for service delivery and productivity management
Customer Experience:
- Maintain strong customer communication to fulfill contractual obligations
- Respond to and resolve customer complaints quickly and efficiently
- Recognize and escalate issues outside of contract scope appropriately
Qualifications
- High school diploma or equivalent (Associates degree in Data Science or Business Administration preferred)
- Minimum of 5 years of experience in data entry service management or a related field
- Experience with contract compliance for invoicing timesheets and data tracking
- Advanced proficiency with Microsoft Office Suite (Excel Teams Outlook SharePoint etc.
- Strong planning organizational and reporting skills
- Excellent communication and analytical abilities
- Ability to manage multiple priorities and meet strict deadlines
- Valid stateissued drivers license required
Preferred Qualifications:
- Experience with SAP
- Two or more years in a data entry supervisory role
- Familiarity with webbased service tools and systems
Salary & Benefits: $100000$120000 base salary (depending on experience) plus discretionary yearend bonus paid vacation and personal days medical insurance dental insurance vision insurance life and AD&D insurance paid holidays and 401(k) match. Skillsenhancing training and opportunities for career growth and promotion. EOE/M/F/D/V #HP
Join MarksmanTitan Security Group and help us deliver exceptional service through leadership innovation and commitment to excellence. Apply today and grow with one of the industrys most trusted security partners.
Required Experience:
Manager
Employment Type
Full-Time
