Lead Platform Support Engineer
Lead Platform Support Engineer
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Lead Platform Support Engineer
Locations: Union NJ Hybrid
Get To Know Us:
The SS&C Private Markets Technology organization supports the worlds largest Fund Administration Business with nearly $1T in Assets Under Administration (AUA). Weve recently embarked on multiple multiyear initiatives to enhance our existing processing capabilities and develop entirely new nextgeneration platforms that automate scale and enhance our industryleading business to drive growth service efficiency and client engagement through technology.
The Application Support Team is responsible for enhancing and managing a bestinclass global 24x7 application and user support model which is appropriate for the growing global footprint of the SS&C Private Markets business. This entails ongoing support process reviews and enhancements continuous assessment and improvement of our monitoring processes and the use of effective troubleshooting techniques to provide a reliable robust and effective technology operating environment for the SS&C Private Markets business.
Role Review:
As a Lead Platform Support Engineer you will be responsible for overseeing the daytoday operations of our platform ensuring system performance availability and reliability. You will also lead and mentor a team of platform support engineers acting as a technical leader and key point of contact for resolving complex issues. You will collaborate with Development resources DevOps Engineers and members of our Product Teams to ensure smooth platform operation and support the deployment of new features.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: HandsOn TeamCustomized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Incident Management: Act as the escalation point for highpriority incidents troubleshoot complex platform issues and manage incident resolution to minimize downtime.
- Platform Monitoring & Optimization: Monitor platform performance and proactively identify and resolve potential issues to ensure optimal uptime and reliability.
- Root Cause Analysis: Conduct thorough root cause analysis for recurring issues implementing permanent fixes and improving platform stability.
- Collaboration: Work closely with product engineering and DevOps teams to identify diagnose and resolve platformrelated issues in a timely and efficient manner.
- Automation & Efficiency: Drive automation initiatives to improve operational efficiency streamline support processes and reduce manual interventions.
- CI/CD: Maintain classic and YAMLbased Azure DevOps Release Pipelines ensuring robust CI/CD processes are in place.
- IAC Review: Manage reviews and deployments of Terraform (custom provider environment) and SaltStack states to ensure consistency and efficiency in infrastructure management.
- Change Control Management: Oversee and enforce the Change Control process ensuring all platform updates infrastructure changes and deployments follow established approval workflows risk assessments and rollback strategies to maintain system stability and compliance.
- Documentation & Reporting: Maintain detailed documentation of platform issues troubleshooting steps and resolutions. Provide regular reports on platform health incident trends and support KPIs to senior management.
- Production Deployment: Coordinate the planning and of application/infrastructure releases and configuration changes.
- Continuous Improvement: Stay up to date with emerging technologies tools and best practices to continuously improve platform support processes and capabilities.
- Security: Oversee security and compliance adherence in application deployment and infrastructure management.
What You Will Bring:
- 10 years of experience in platform support system administration or a related field with at least 2 years in a leadership or team lead role.
- Experience with SOC2 compliance and secure deployment practices.
- Deep knowledge of Windows/Linux/Unix systems and networking.
- Experience with automation tools and scripting (PowerShell Bash SaltStack Terraform).
- Knowledge of CI/CD pipelines and deployment processes (GitHub Actions Azure DevOps).
- Strong troubleshooting skills with experience in debugging complex platform issues.
- Thorough understanding of the processes and procedures required to support a 24x7 followthesun support model.
- Familiarity with monitoring tools (Prometheus Grafana Azure Monitor & Performance Insights).
- Strong communication skills with the ability to convey technical issues to nontechnical stakeholders.
- Excellent leadership problemsolving and conflict resolution abilities.
- Willingness to work outside of normal business hours including weekends as part of a support role.
Preferred Skills:
- Bachelors degree in computer science Engineering or a related field.
- Strong background in database deployments and monitoring (MS SQL Server schema migrations backups performance tuning).
- Strong background in .NET application support .NET 6 and 8 .
- Experience troubleshooting NATs/Jetstream messaging.
- Strong experience with IAC tools (Terraform).
- PMP Certification
- Experience in the financial services industry.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Employment Type
Full-Time
