Customer Service Representative I or II
Customer Service Representative I or II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 45760 - 46500
1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Provide the Perfect Client Experience (PCE) by telephone and email to internal and external clients while adhering to premium finance policies and procedures. Handle a variety of complex inquiries solving client problems identifying client needs submitting accurate account adjustments and providing technical support for resetting of passwords.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Deliver world standard client service by answering inbound and making outbound client calls timely accurately professionally and courteously. Maintain required performance standards in quality occupancy attendance promptness and identifying client needs. Assist in the resolution of client complaints.
2. Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.
3. Identify possible loan fraud and escalate for risk mitigation.
4. Provide high quality service through efficient and effective client service with an emphasis on low client effort.
5. Assess client needs and suggest products and services such as recurring ACH and use of AFCOs website to obtain information and make payments.
6. Suggest changes to improve communications and business efficiencies.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent
2. Strong interpersonal skills to fully identify the need and resolve while minimizing client effort
3. Basic computer navigation and keyboarding skills including ability to multitask and navigate between multiple systems
4. Good written communication skills to include accuracy and relevant client information
5. Ability to work with confidential information in a professional manner
6. Ability and willingness to work a flexible schedule/overtime as needed
7. Ability to adapt to change and work in a fast paced environment
8. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Preferred Qualifications:
1. Customer service experience in a call center environment
2. Financial services experience
The annual base salary for this position is $45760 $46500.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
