Call Center Dialer Specialist
Call Center Dialer Specialist
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Job Description
ABOUT THE POSITION
Were looking for a Dialer Specialist to help make our call center run smoothly and efficiently. In this role youll comanage the dialer system to ensure its working at its best helping us reach our performance goals while staying compliant with company policies and legal requirements.
OBJECTIVES
- Create and share performance reports make realtime adjustments and update campaigns to improve contact rates file reach and agent performance.
- Manage the predictive dialer systemset up configure and maintain campaigns call lists filters reports and strategies all while monitoring campaign performance in real time.
- Work closely with other teams to understand business needs align dialer strategies with company goals and suggest ways to improve processes and systems.
- Take on any other tasks as needed by the Production Manager VP of Corporate Development or Servicing Manager.
PREFERRED SKILLS/EXPERIENCE
- Strong critical thinking skills to evaluate strengths and weaknesses in processes and strategies and the ability to translate agreedupon changes to campaign design.
- Solid understanding of call center compliance including FDCPA TCPA and other relevant state and federal regulations.
- Experience in report development dialer administration or analytical roles is a strong advantage.
- Excellent verbal and written communication skills.
- High school diploma or GED required.
- Minimum of 2 years of call center experience.
- Standard office and computer equipment.
- Proficiency in MS Office Suite MS Access SQL and Microsoft SQL Server Management Studio.
- Proficiency in Excel MS Access and SQL preferred.
- Experience with Genesys (Genesys Cloud) systems preferred.
- Previous experience with dialer operations in a financial services lending or unsecured debt environment gives applicants a strong advantage.
POSITION DESIGN
- Reports to the Dialer Supervisor
- Hybrid Position Tuesday and Wednesday inoffice at our Van Nuys CA corporate office.
- Deployments upgrades or monthend efforts may require overtime or Saturday shift work.
ABOUT OUR COMPANY: LoanMart provides fast professional assistance to financially stressed or creditchallenged segment of borrowers. Our place in the community was built over twenty years growing from a familyowned singlestore front in Van Nuys into the largest auto title lender in California.
THE LOANMART DIFFERENCE:
- Contrary to current trends we continue to support a hybrid work schedule. We recognize the value of flexibility that a hybrid schedule provides. Most staff work three days at home (if you prefer) and two days inoffice (Tuesdays and Wednesdays). Offsite Saturday shifts may be required periodically.
- Casual dress code we value individuality and personal preference wear what fits your lifestyle.
- Well fedemployees are energized employees. Employees enjoy a complementary espresso bar breakfast and grabandgo snacks. Lunch is catered lunches every Tuesday.
- Health matters We offer top tier medical dental vision plans. Free life Insurance and forpurchase supplemental insurance plans are also available.
- 401(k) Employee Assistance Programs
- Multiple paid time off programs.
CLICK HERE TO READ MORE about the full suite of benefits and perks that LoanMart offers its employees.
Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances California Fair Chance Act and any and all other laws and ordinances applicable to the background check process applicant and position.
California Applicant Privacy Notice: The California Applicant Privacy Notice (Applicant Privacy Notice) describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group LLCs online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively the Recruitment System) and how it may be used. Click this link to review the entire policy. .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
