Payments Program Manager NA Other
Payments Program Manager NA Other
Posted on :
28-04-2025
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1 Vacancy
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Job Description
Are you passionate about customer experience Can you help drive partner performance and have a track record of contributing on key initiatives Are you successful at influencing others to deliver when faced with competing priorities Would you excel at representing Amazon externally
Payment Business Operations manages relationships with payment partners including cobranded credit cards private label cards and Shop with Points programs. The Business Operations team supports the Amazon Payment Products working closely with product management software development and technical operations. Locally Payments Business Operations works closely with internal clients such as Customer Service Finance Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first!
The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support USbased external Installments (Buy now Pay later) partner to push excellence and a worldclass customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction build a business case propose requirements and advocate for customer experience improvement projects. This role is required to serve as a handson analyst resolving escalations gathering data and supporting projects.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behavior of Amazons internal systems. He or she will be analytical in their decision making with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.
Primary Responsibilities
Facilitating operational relationships with third party partners and internal customers holding partners accountable for performance and contractual commitments
Recommending grounding (with data and financial justification) and contributing to drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
Identifying operational gaps in new offerings and proposing operational requirements for new projects
Resolving customer impacting issues with technology teams
Interfacing with business and technical customers gathering requirements and producing datadriven analysis; partnering with internal teams to support new payment products or functionality post launch
Developing metrics for assessing performance and trends
You will be expected to dive deep in all areas of the credit card product.
You will be expected to demonstrate significant annual efficiency improvements
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
2 years of operational and/or retail management experience
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
2 years of defining and executing against program timeline & requirements experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Payment Business Operations manages relationships with payment partners including cobranded credit cards private label cards and Shop with Points programs. The Business Operations team supports the Amazon Payment Products working closely with product management software development and technical operations. Locally Payments Business Operations works closely with internal clients such as Customer Service Finance Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first!
The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support USbased external Installments (Buy now Pay later) partner to push excellence and a worldclass customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction build a business case propose requirements and advocate for customer experience improvement projects. This role is required to serve as a handson analyst resolving escalations gathering data and supporting projects.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behavior of Amazons internal systems. He or she will be analytical in their decision making with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.
Primary Responsibilities
Facilitating operational relationships with third party partners and internal customers holding partners accountable for performance and contractual commitments
Recommending grounding (with data and financial justification) and contributing to drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
Identifying operational gaps in new offerings and proposing operational requirements for new projects
Resolving customer impacting issues with technology teams
Interfacing with business and technical customers gathering requirements and producing datadriven analysis; partnering with internal teams to support new payment products or functionality post launch
Developing metrics for assessing performance and trends
You will be expected to dive deep in all areas of the credit card product.
You will be expected to demonstrate significant annual efficiency improvements
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
2 years of operational and/or retail management experience
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
2 years of defining and executing against program timeline & requirements experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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