Airline and Cruise Support Specialist
Airline and Cruise Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Bags a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkoutfree parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkoutfree experiences anywhere you go to make the everyday experiences of living working and playing remarkable giving us back our most valuable asset time.
You will...
An Airline and Cruise Support Specialist is primarily responsible for checkingin passengers for their airline reservations and ensuring passengers have all their proper documentation for travel from theircruise.
Additionally this role will supportcruiselinerepresentatives and offsite checkin locations managing all their allairline checkin issues isolate problems determine and implement solutions as well as diagnosis and dispatch to additionalsupportstaff.
Qualified candidates must be selfmotivated organized and have strong customer service skills.
- Manage the checkin process ensuring that customers have the proper documentation for travel for Cruise Line Passengers.
- Manage andsupportcruiselinerepresentatives to ensure airline checkin service is provided correctly and efficiently.
- Create a positive customer service experience and build strong relationships through active listening ensuring timely resolution or escalation communicating promptly on progress and handling customers with a professional attitude
- Answer incoming technical requests quickly analyze test and resolve the calls
- Create requests using our ticketed tracking system to create and track the progress of request
- Process requests that are created via email and communicate with endusers
- Escalate incidents to correct higher level position when the needs arise and work with the escalation employee to resolve and test all issues
- Grow the knowledgebase by using resolutions of successfully closed requests
- Monitor queue and track inbound calls.
- Provide communication and follow up to ensure representatives are fully informed of all new information related to procedures customer needs and companyrelated issues changes or actions.
- Create and send daily reports to the airline TSA CBP and other government agencies.
You have...
- Exceptional written and verbal communication skills.
- Ability to work collaboratively in a team environment andsupportteam decisions.
- Solid multitasking prioritization and organizational skills.
- Must be Proficient in Microsoft Excel
- Continuously reviews and implements process improvements. Plans direct and evaluates the workflow as well as coordinates work activities to achieve expected service goals.
- Travel Industry experience is a plus
- Must be available to work holidays and weekends
- Must be available to work various shifts in the morning or evening hours
Salary Range: $16.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
