Technology Consulting - ServiceNow Consultant

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Technology Consulting ServiceNowConsultant

The opportunity
Youll lead a tightknit team in a rapidly growing area of the IT Service Management business. Its a highprofile role in which youll have plenty of opportunities to showcase your ability to not only motivate and develop your team but establish and maintain new customer relationships.

You will work closely with the EY Technology Strategy and Transformation leadership to grow the practice in MENA. You will involve and lead as required in

• EYs GoToMarket activities.
• Solutions design and implementation
• Proposal development and client presentations.
• Delivery across the full lifecycle of service strategy design transition operations and continual improvement targeting organizations across all domains and sectors.

Key responsibilities

• Act as a technical support lead across all aspects of IT Service Management project solution delivery and tool implementation/setup
• Be a point of contact during technical escalations/upgrades
• Handson on IT Service Management (ITSM) process implementation tool configuration along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes.
• Lead/colead client design sessions facilitating requirements workshops and interacting with functional and/or business process area subject matter resources.
• Actively look for opportunities to build and grow the competency.
• Participate in key external events and meetings client meetings presentations and roundtable etc.
• Build and leverage personal external networks and relationships.
• Participate in and/or lead the core account(s) most strategic pursuits.
• Work with the MENA leadership team to develop a market plan for ITSM/ SNOW offerings.
• Own and initiate select key relationships in the market.
• Bring in industry thought leadership best practices and engage with EYs alliances with vendors and other global and local partners of EY and customers Provide insights and recommendations on how IT Service Management tools (ServiceNow JIRA Manage Engine etc. aligns with and can support specific business objectives.
• Support project and agile scrum management activities.
• Involve in/handon application and workflow design configuration and testing.
• Develop clientspecific reporting processes and integration components.
• Provide trusted advice on how digital transformation and technology enablement can lead to improved performance.

Qualifications and Skill sets

• A bachelors degree preferably in Computer Science Information Systems Management Engineering or similar discipline; supported by experience in a similar technical environment.
• 57 years of ITSM Tool (ServiceNow / JIRA / Manage Engine BMC Remedy etc. design and implementation project experience. Ideally you will have one of these certifications:
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist ITSM
  • ServiceNow Certified Implementation Specialist Discovery
  • ServiceNow Certified Implementation Specialist Event Management
  • ServiceNow Certified Implementation Specialist Service Mapping
  • ServiceNow Certified Implementation Specialist Software Asset Management
• Experience and knowledge in implementing and migrating service management platforms on both Cloud and Onpremise hosting and integrating with other enterprise and 3rd party systems including governmental systems.
• ITIL v4 foundation certification
• Deep knowledge in IT Services functions and one or more of any other business functions such as HR Finance Customer or Risk.
• Experience on process reengineering and process assessment
• Experience leading teams and supervising others preferably in MENA region.
• A customerfocused approach to work and the ability to translate oftencomplex requirements into decisive digital platform strategies.
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds.
• Should be able to travel to Middle East and North Africa (MENA) to meet client needs and project delivery on short notice.

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