IT Support Engineer
IT Support Engineer
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Job Description
KAYAK part of Booking Holdings (NASDAQ: BKNG) is the worlds leading travel search engine. With billions of queries across our platforms we help people find their perfect flight stay rental car and vacation package. Were also transforming business travel with a new corporate travel solution KAYAK for Business.
As an employee of KAYAK you will be part of a travel company that operates a portfolio of global metasearch brands including momondo Cheapflights and HotelsCombined among others. From startup to industry leader innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
It is a fixed term position till mid August 2026 based in Berlin office.
In this role you will:
- Lead employee lifecycle (onboarding and off boarding)
- Handle the helpdesk ticketing queue resolving requests in a timely manner
- Support our employees both: in office and remotely
- Deploy new software and hardware to our employees using MDM tools
- Configure and maintain office hardware like: printers company dashboards room display tablets video conferencing equipment
- Provide technical support for large scale meetings
Please apply if you have:
- 3 years of proven track record working in IT helpdesk in a Mac / Windows mixed environment
- Strong troubleshooting skills with both Windows and macOS
- Strong multitasking and prioritization ability
- Knowledge of IT Security best practices
- Understanding networking concepts like TCP/IP DHCP and DNS
- Proficient English language skills
- Ability to thrive in a hybrid working model working at least three office days per week
- Experience with the following:
Google Products and Services
Cloud based applications
Windows Server Active Directory users and computers
Terminal and Powershell scripting languages
MDMs like: JAMF and InTune
Identity Management platforms like OKTA
Benefits and Perks
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and wellbeing:
- Companypaid therapy sessions through SpringHealth
- Companypaid subscription to HeadSpace
- Companywide week off a year the whole team fully recharges (and returns without a pileup of work!
- No meeting Fridays
- Paid parental leave
- Generous paid vacation time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousand of ondemand elearnings
- Travel Discounts
- Employee Resource Groups
- 6 weeks paid vacation
- Free lunch 2 days per week
- Pension plan contributions
- Public transportation subsidies
- Bike leasing program
- Monthly social events massages Thursday happy hours sports teams
- An awesome office in Friedrichshain Berlin
Diversity Equity and Inclusion
At OpenTable/KAYAK we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users partners and teams. We strive to be an open and welcoming environment so that no matter who you are you can be yourself.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform job responsibilities and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).
Employment Type
Full Time
