HostConcierge at Wente Vineyards and Murrietas Well Tasting Rooms Tips Eligible
HostConcierge at Wente Vineyards and Murrietas Well Tasting Rooms Tips Eligible
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Host/Concierge at Wente Vineyards and Murrietas Well property is responsible for greeting and providing a welcoming experience as guests enter our property at the main gate. We are looking for a candidate who enjoys the challenge of staying organized yet flexible in a busy everchanging environment. The successful candidate will be a fast thinker on his/her feet with the ability to quickly assess a situation and make appropriate decisions accordingly.
At WFE employee performance is measured through the results delivered as well as your behavior. Your consistent demonstration of our WFE RISE Values (Respect Integrity Sustainability & Excellence) are an expectation of all members of our team.
Essential Functions
- Ensuring guests are directed to their desired destination on property. Welcomed upon arrival with enthusiasm.
- Obtain contact information and visit details from guests.
- Demonstrate proficiency when utilizing the work reservation system to make reservations seat guests and add guest profiles.
- Monitoring the flow of guest seating around the property
- Presents a positive first impression with friendliness excellent service and high standards.
- Effectively communicate the brand story.
- Provide guests with information on all offerings and experiences available at Wente Vineyards and Murrietas Well.
Physical Demands/Qualifications
- Requires the ability to sit and stand for long periods of time.
- Hearing sufficient to understand conversations both in person and on the telephone.
- Ability to lift 50 lbs.
NonPhysical Demands/Qualifications
- The ideal candidate will display a high level of hospitality be friendly and enthusiastic and maintain a professional demeanor.
- Ability to work in a multitask environment with frequent interruptions and short deadlines and sometimes a high degree of pressure.
- Open communication with Tasting Room leadership and team members ensuring the best experience for our guests. Represent the organization professionally when in contact with customers and vendors.
- Excellent communication and organizational skills and strong hospitality traits (eye contact warm welcome smiles). The ability to adapt to a quick pace throughout the day while exhibiting a warm and welcoming demeanor.
Environmental Conditions
The environment within the buildings is clean welllit and subject to extremes in temperature and humidity. Will be required to work inside and outofdoors and in various parts of the facility subjecting the incumbent to variations in temperature and humidity.
Sustainability Values statement:
Supports economic sustainability by providing exceptional wine country experiences to our guests. Also supports economic sustainability by conserving materials and supplies and using these in the most efficient ways possible. Also supports this effort by being fiscally responsible from a department budget standpoint. Supports environmental sustainability by participating in department recycling and composting efforts.
Employment Type
Full Time
