Transitions Service Manager
Transitions Service Manager
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Job Description
About Toll Group
At Toll we do more than just logistics we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Global Logistics provides sophisticated supply chain solutions from endtoend or part solutions warehousing and distribution to dedicated transport solutions across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions from the distribution of healthcare products managing the relocation of their employees delivering fleets of government vehicles through to helicopter rescue services.
Transitions Services Manager Forrestfield WA
The Opportunity
The Transitions Service Manager is to support the Regional Manager in relation to performance outcomes of Providers and suppliers involved in the provision of removal and storage services.
The role also supports the Regional Manager with the daytoday management of the Defence Account. This role also will manage 12 direct reports.
As the Transitions Services Manager you will:
Managing and developing the team in performing a range of services which includes conducting PreRemoval Visits (PRVs) Removal Service visits (RSVs) and assessment of Notice of Loss or Damage.
Conduct Storehouse inspections and Provider Performance reviews in consultation with the Regional Manager.
Develop strong relationships with Providers maintaining mechanisms of review while promoting innovative solutions to ensure that successful delivery of contract requirements.
Have a working knowledge of the contractual documentation relating to Removal Service Providers including Deed of Agreement Statement of Requirements and Minimum Standards.
Assisting the Regional Manager with the reporting of Provider WHS incidents and safety conversations via TRAC and initiate programs to drive reporting and addressing safety incidents and accidents.
About you
To be successful in this role you will need:
Demonstrated ability to maintain a high level of accuracy and attention to detail
Monitor and manage key performance indicators
Practical knowledge of the removals industry and Providers
Ability to estimate household meterage combined with a good understanding of industry packing loading and storage practices
Complaint resolution and writing skills
Benefits
Flexible work options available
Supportive team environment
Full training provided
Company vehicle provided
Toll Group is committed to diversity and inclusion and we warmly welcome applications from Indigenous candidates.
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industryleading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake preemployment checks including a criminal history check and medical.Required Experience:
Manager
Employment Type
Full-Time
