Customer Service Associate DACH - German Speaking

Lifestyle Brands (the LSB) is a growing house of likeminded brands under the SC Johnson umbrella including Method Mrs. Meyers Clean DayBabyganics andEcover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe the LSB is home to 650 employees. Together we act as a force for bold transformative growth with a focus on delivering positive impact for people and the planet. If youre into pioneering the future and doing good while doing business come join us.

The LSB is part of SC Johnson a familyowned company and leading manufacturer of household cleaning home storage air care pest control and shoe care products as well as professional products. Originally founded in 1886 and headquartered in Wisconsin U.S.A. SC Johnson and the Lifestyle Brands division are at work for a better world.

• Location: Hamburg (Germany)
• Contract type: Permanent
• People Leader: European Planning Manager
• Function: Supply Chain
• Internal Job Title: Senior Representative Customer Service

Please note this role is not eligible for international relocation.

The Germany Austria & Switzerland (DACH) regions are key to the longterm success of Lifestyle Brands Europe. Delivering world class customer service levels to our customers here is critical to us delivering on our lofty growth ambitions. The Germany CSA is responsible for delighting our German customers at every turn ensuring their orders queries claims are all handled in a timely fashion and the wider business is challenged to deliver the service our customers expect. The Germany CSA sits within a pool of CSAs who work across Europe on different regions and so would also be expected to provide cover across other markets from time to time. The role reports directly to the EU Planning Manager (based in Belgium).

Responsibilities:

Accurately & precisely handle enter/process orders in SAP

• Manual order entry and confirmation to customer
• Processing EDI orders
• Resolving blocked EDI orders to ensure orders dont get stuck in the matrix

Provide a world class service to our German customers

• Be the point of contact for resolution of day to day delivery / order / service issues / returns for customer
• Communicate volume cuts shortages and availability dates with customers. Tracking shortages weekly
• Implement best practice ways of working to drive service excellence
• Engage and develop ideas for customer service optimization

Manage an effective and efficient relationship with our warehouse & logistics partner

• Investigate delivery variances / shortage notes with customer & warehouse to agreed timescales

Escalate and collaborate with logistics/sales/planning manager/supply chain manager where relevant to balance service excellence and cost

Manage the integrity of our customer data in SAP

• Update customer data as required / link barcodes to customer product codes for any new listing for EDI customers / link retailer SKU number to our products/manage substitutions

Best supporting role!

• Provide cover within the existing CSA team for other markets where required
• Support local sales team with ad hoc volume requests order details product queries samples requests
• Work with our finance team to resolve customer stock queries
• Help instill company values within the team with focus on a solutionbased approach to problem solving

Experience youll bring:

• Good customer service experience in a B2B operation
• Strong working knowledge of ERP systems SAP specifically preferred
• Fluent in German and English
• Great positive communication skills both internally and externally while demonstrating passion patience and empathy
• German & English language skills to be able to effective communicate with our customers & colleagues
• Diplomatic approach to challenges whilst having the backbone guts & charm to get the job done
• Consistently high standards & high attention to detail
• The personality and energy to set and add to the team vibe in our offices.

About us:

We are the people behind method Ecover. Weve always done things differently were fearless thinkers mad scientists and pioneering passionate ecoenthusiasts who believe that making soap leads to brave ideas bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner greener more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Lets get one thing straight youre not coming here to just sell soap or cleaning products. Youre joining us to move the hearts souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression a gesture of rebellion and yes an escape from the normal. We take cleaning seriously but not ourselves.

Alongside our US friends Mrs Meyers and Babyganics we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

Application:

Submit your application today here. If you would like more information about this role please email us atand ask for the full job description.

Its a big beautiful colourful world out there and we should celebrate that. Thats why were working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued listened to supported and where we can do our best work. Sure theres always more that can be done. But together with our team partners customers and community we can make everyone welcome.

We advertise all our roles onEvenbreakthe specialist job board for disabled you have a disability or a longterm health condition and would like support in applying for any of our vacancies please visit their Career Hive careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at.

We are happy to adjust our hiring process to ensure we are accessible to everyone please let us know what we can do to support you.

Inclusion & Diversity

We believe that being a team of diverse people with different ideas views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are be valued listened to and supported to do their best possible work.

Sure theres always more that can be done. But together with our team partners customers and community we can make everyone welcome.