Customer Service Representative I
Customer Service Representative I
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1 Vacancy
Job Description
If you are an Internal City Employee Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.
Make a dierence in the community you live in! As a Community Builderan employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job its a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
9445 GRU Customer ServiceSalary Range Minimum:
$16.43Salary Range Maximum:
$24.16Closing Date:
04/30/2025Job Details:
This is skilled and responsible work assisting utilities customers in processing payments deposits permits and other planning and accessing services. Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from other classes by its emphasis on entry level skilled customer service work in a multiple utility service environment.To be considered for this position you must take and pass the City of Gainesville:
10key testing
**IF YOU HAPPEN TO FAIL YOUR TESTING YOU MAY RETAKE THE TEST AS LONG AS IT IS BEFORE THE DEADLINE**
To schedule testing please contact CareerSource North Central Florida by emailing your request. They are the test administrator and will be able to assist you with your assessments.
*PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS*
This testing is done online.
Testing is due by EOD Wednesday 4/30/25
These are mandatory assessments and must be completed for further considered for this position.
***Test scores are good for 1 year*** If you have completed testing in the past year please ensure your scores are attached to your application before submission!!
Job Description:
SUMMARY
This is skilled and responsible work assisting utilities customers in processing payments deposits permits and other planning and accessing services.
Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from other classes by its emphasis on entry level skilled customer service work in a multiple utility service environment.
EXAMPLES OF WORK*
*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.
ESSENTIAL JOB FUNCTIONS
Depending on the area of assignment:
Processes utility payments deposits permits and services.
Handles delinquent accounts and resolves customer account disputes.
Maintains customer accounts.
Secures cash daily work safe and vault at the end of work day.
Serves as primary contact to answer screen research inform advise record process and followup all customer requests efficiently and expeditiously as received by phone mail or personally from citizens elected officials agencies City employees and clients.
Identifies and addresses commercial and residential customer service problems.
Prepares reports pertinent to customer needs.
Accurately and efficiently obtains and enters customer service information into a customer information system.
Provides consultation conflict resolution and referrals within area of expertise.
Coordinate services provided by outside vendors and monitors vendor performance.
Prepares reports upon request.
Establishes and maintains customer service records creates on/off work orders and coordinates with field personnel to ensure timely completion of expected service.
Attends work on a continuous and regular basis.
NONESSENTIAL JOB FUNCTIONS
Performs other related duties as assigned.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential job function satisfactorily. Below are the required education experience knowledge skills and abilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Graduation from high school or possession of an acceptable equivalency diploma and two 2 years of experience in public contact customer service relations retail banking call centers or utilities (consistent with the needs of the hiring department); or
An Associate degree or higher from an accredited college or university with major course work in business administration public administration public relations or related field
CERTIFICATIONS OR LICENSES
Licenses
None.
Certifications
None.
KNOWLEDGE SKILLS AND ABILITIES
Depending on the area of assignment:
Basic knowledge of office practices and procedures business English spelling and commercial arithmetic.
Basic knowledge of or ability to learn utilities billing and records policies and procedures.
Knowledge of computers and relevant software.
Skill in use of computer terminals printers calculators 10key adding machines scanners and imaging equipment.
Ability to prepare file track monitor and retrieve customer service records.
Ability to prepare and maintain records and reports.
Ability to effectively manage flexible work schedules.
Ability and willingness to remain flexible positive and productive in a changing environment.
Ability to work under pressure and maintain high level of accuracy.
Ability and willingness to work with customers on a daily basis and remain composed in stressful encounters.
Ability to use good interpersonal skills through written communications and through oral communications on the telephone and in person.
Ability to work effectively with elected officials coworkers charter officers department heads representatives of other agencies other city employees and the general public in a team environment.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
To perform this job successfully an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
PHYSICAL REQUIREMENTS
While performing the duties of this job the employee is often required to sit or stand for prolonged periods of time.
May on occasion require lifting carrying pushing and/or pulling less than twenty 20 pounds without assistance.
WORK ENVIRONMENT
May be required to work and attend meetings outside regular business hours.
To be considered for this position you must take and pass the City of Gainesville:
10key testing
**IF YOU HAPPEN TO FAIL YOUR TESTING YOU MAY RETAKE THE TEST AS LONG AS IT IS BEFORE THE DEADLINE**
To schedule testing please contact CareerSource North Central Florida by emailing your request. They are the test administrator and will be able to assist you with your assessments.
*PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS*
This testing is done online.
Testing is due by EOD Wednesday 4/30/25
These are mandatory assessments and must be completed for further considered for this position.
***Test scores are good for 1 year*** If you have completed testing in the past year please ensure your scores are attached to your application before submission!!
Note:
May Require Assessment(s).
May fill multiple positions.
May establish an eligibility list.
Come join our team! The City of Gainesville oers a competitive benets package and opportunities to grow both professionally and personally.
All regular employees are eligible for traditional benets such as health insurance life insurance paid leave 11 paid a holidays a year a pension plan and a deferred compensation plan but we also oer great things like onsite tness centers tuition reimbursement onsite medical sta and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.
Equal Opportunity
The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities women and individuals with disabilities are encouraged to apply. Individuals with a disability who require special accommodations during the selection process should notify the Human Resources Department ator TDD/TTY at.
Veterans Preference
Veterans are encouraged to apply. Veterans Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07 Florida Statutes (F.S. specifies who is eligible for Veterans Preference. State of Florida residency is not required for Veterans Preference.
If you are unable to apply online due to a disability contact recruiting at or by calling.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
