Analyst V
Analyst V
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Salary Not Disclosed
1 Vacancy
Job Description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Analyst job function has been created to undertake policy definition and approval customer experience definition strategic positioning customer characteristics and behavior definition and other similar functions associated with the Energy Retail work streams related to Product Delivery. As part of this team Analyst V has responsibility for analyzing and developing improvements to business processes identifying and facilitating the creation of appropriate reporting and definition around each function managing and integrating processes relating to operations and delivering an improved customer experience.Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Establish and maintain methodologies to ensure ongoing accuracy and integration of processes
- Design measurement criteria to monitor the nature of the integration process
- Implement and manage an effective change management process to ensure a smooth transition of new or adapted processes
- Identify process improvements to enhance effectiveness and efficiency
- Support the development of departmental and company processes & procedures
- Monitor and assess daytoday related issues to ensure business practices policies and procedures are executed in an effective manner
- Work closely with key personnel to define reporting needs and follow through with strategic partner(s) to develop these tools
- Integrate and manage data from various systems including CIS CIS SAP and external sources.
- Work closely with Governance business units and strategic partners to coordinate and implementation of new business and/or regulatory requirements
- Resolve reported issues in a timely and decisive manner or escalate as appropriate
- Analyze massive amounts of customer data such as customer feedback to identify solutions to improve and enhance the customers experience
- Assess analyze and prioritize new business proposals for operational viability and ensure alignment with stated business objectives
- Create and maintain ongoing dialogue with strategic partner(s) internal personnel and Governance to ensure a positive valued relationship that has unambiguous alignment with business initiatives
- Apply a wide variety of highlevel statistical and mathematical techniques to complicated processes for modeling forecasting profiling and other complex analytical problems.
- Employ statistical knowledge to develop relevant descriptive statistics related to business functions and other characteristics used to segment customers.
- Develop and present regular and timely reports
- Actively work with various internal/external teams by providing data expertise offering original perspectives and challenging conventional views to better align decisionmaking/perceptions with changing business needs.
- Respond to questions from business clients regarding any aspect of customer data. Conduct research and analysis to gain detailed insight and is dedicated to providing clear and credible responses and meeting the expectations and requirements of the business clients.
- Has subject matter expert responsibility for analyzing and developing improvements to business processes
- Define UAT Scenarios and testing
- Identifies changes required within functional areas to support new/existing products
- Assist with knowledge transfer to the business/leadership
- Participate in User Story workshops to define solution needs and articulate acceptance criteria
- Envision new business products or practices and how new solutions would impact/support them
- Support development and enforcement of departmental and company processes and procedures
- Works under minimal supervision/guidance from leads and leaders
- Support the preparation of components of the functions longrange strategic operating business and capacity planning
- Provide direction and guidance to internal and external stakeholders
Other duties may be assigned. Directly or through others
Experience Education & Skill Requirements
- 57 years of related work experience
- 5 years experience with customerfacing and project coordination/mgt methods required
- 5 years developing and analyzing largescale customer information systems or processes
- Excellent negotiating consensusbuilding and conflict resolution skills
- Extensive communication and teamwork skills with both internal and external customers. Able to effectively contribute to and lead small work groups process teams and focus groups
- Advanced Skill in using computer software applications such as MS Office products
- Strong analytical skills including root cause analysis
- Working knowledge of the Internet and related emerging technologies used to aggregate/analyze critical business data effectively
- Excellent Project Management skills
- Skill in developing process flows
- Experience gained through college degree programs and/or certifications is applicable to the above skills.
Key Metrics
- Timely delivery of Product Roadmap
- Call Center Service Level Performance 85/45
- Delivery of the Business Stakeholders requested project
- Testing accuracy of 95
Job Family
MarketingCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
