Senior Care Center Manager
Senior Care Center Manager
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1 Vacancy
Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Responsible for directing multiple Truist Care Center Departments and/or Teams providing direct frontline leadership and support including virtual and/or onsite teams. Direct responsibility for advancing the Truist culture including teammate engagement diversity volunteerism and community involvement. May include local site leadership responsibility as a liaison between Facilities Management Security Incident Management Corporate Real Estate and other building occupants.Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Lead with Truist Purpose Mission and Values to deliver care through exceptional client service and create a differentiating client experience for care center teammates. Establish goals and effective service plan based on the local Care Center site.
2. Partner with other Care Center Managers to ensure teams meet key performance requirements including client satisfaction first call resolution service levels financial objections.
3. Collaborate with other internal stakeholders (e.g. operations complaints technical teams etc. to implement strategies optimize performance and ensure ongoing alignment and support of business objectives.
4. Utilize purposedriven sales strategies to improve productivity while also deepening relationships meeting client needs and accelerating primary client growth.
5. Manages and develops Team Leaders inclusive of performance and development.
6. Follow established policies procedures guidelines regulations and laws to protect both our clients and Truist from any unnecessary risk including providing operational oversight and governance over all care center business practices.
7. Represents the Truist Care Center as the single point of contact for all business continuity decisions related to the local Care Center and or a Specific Care Center Department may serve as the incident commander for all emergency events.
8. Responsible for meeting Community Reinvestment Act (CRA) requirements for the site.
9. Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities business resource group (BRG) activities and other workrelated activities. Establish communitybased partnerships for volunteer opportunities.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Business or a relevant field or equivalent education and related training or experience
2. Sixtoeight years of combined leadership experience in a client contact center and/or clientfacing financial services with progressive responsibility in a supervisory role
3. Completion of Truist Leadership courses via instructor led or through the Learning Portal
4. Strong analytical and critical thinking skills with the ability to define problems collect data develop appropriate reporting mechanisms establish facts and draw valid conclusions
5. Excellent written and verbal communication skills with the ability to effective present communicate interact and influence all levels of organization including Executive Management
6. Ability to lead coach and develop staff including the ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority
Preferred Qualifications:
1. Proven experience leading multiple departments and/or functions
2. Completion of an advanced degree or bank program (Truist Leadership Institute)
3. Business continuity planning
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Manager
Employment Type
Full-Time
