Implementation Engineering Manager Field based
Implementation Engineering Manager Field based
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Salary Not Disclosed
1 Vacancy
Job Description
Strykers solution is a leading provider of innovative artificial intelligence solutions for the healthcare industry. We create AIdriven systems that enhance patient care improve operational efficiency and streamline processes for our clients. The Implementation Engineering Manager is the technical enablement leader working with internal teams to build capacity in support and enablement of the platform for enterprise healthcare customers.
What you will do:
- Plan install configure test and validate solutions; this includes supporting implementation activities to collaborate on design of workflows configuring the platform installing system software and performing endtoend system testing
- Collaborate with engineering sales client success and client delivery teams to ensure that the product truth is grounded in technical excellence continuously identifying opportunities to help meet/exceed scale performance security reliability and operational efficiency goals for our customers
- Serve as technical SME to lead customer integrations. Provide ongoing deployment and support activities to the customer from presales through implementation
- Create test plans troubleshoot customer environments and optimize the performance of the system in varied network environments
- Serve as a technical expert for customers during and postdeployment addressing configuration updates performance tuning and troubleshooting complex issues
- Act as a liaison between customers and internal development teams ensuring continuous improvement and alignment with customer needs
- Observe security measures to safeguard information against accidental or unauthorized damage modification or disclosure.
- Protect the security of medical or sensitive records to preserve their confidentiality
What you need:
Required:
- B.S. in Computer Science or related field
- 6 years of relevant experience in a customerfacing technical services or support role including physical & cloud hosted network environments
- Demonstrated experience in systems integration technical architecture design deployment and endtoend testing.
- Experience with wired and wireless networking fundamentals including TCP/IP networking concepts routers and network load balancers
- Prior experience troubleshooting diagnosing and resolving complex system issues for external customers
- Understanding of security principles protection of sensitive data medical records and compliance standards (HIPAA)
Preferred:
- Experience working with healthcare technology solutions and familiarity with healthcare environments workflows and standards.
- Demonstrated experience supporting and troubleshooting realtime audio/video streaming solutions
- Industry certifications related to cloud platforms system integration security or similar relevant fields.
- Experience in customerfacing technical roles demonstrating customer relationship management skills.
- Demonstrated experience in virtual nursing and/or patient monitoring systems
Required Experience:
Manager
Employment Type
Full-Time
