Risk Behaviour Analyst

Kickstart your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSElisted digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create marketleading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in highperformance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is actionpacked and we expect you to bring your Agame. In return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a gamechanger Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

As a Risk Behaviour Analyst youll be supporting the delivery of mitigating potential losses for the business associated with promotional marketing and gameplay strategies across both the casino and sports segments. covering focusing on marketing promotions and game logic the analyst assesses the impacts on customer gameplay leading to the identification development and implementation of strategies aimed at detecting and addressing suspicious activities in order to minimize potential financial losses. This will help us excel at protecting the business against acts of fraud to stay ahead of the game.

What youll be doing

As part of your role your responsibilities will include:

• Casino Advantage Management

  • Detect and identify customers displaying behaviour which fall in line with gameplay profitability strategies

  • Trend analysis to identify group activity

  • Investigate accounts and take the appropriate action

  • Ensure that adequate preventative and detective strategies are in place to mitigate loss

• Affiliate Management

  • Review of new affiliate signups

  • Monitor and analyse affiliate traffic and revenue to detect any irregularities

  • Alert key stakeholders to affiliate profitability concerns

• Game Logic Monitoring

  • Understand the workings of all games

  • Keep the department abreast of game features that present a potential risk

  • Continuous monitoring of profitability of games

  • Escalation of game malfunctions

• Reporting

  • Maintain accurate records of tasks and results with a focus on achievements and efficiency

  • Group activity reporting and compilation of Internal SARS

  • Prepare monthly reporting for submission to key stake holders

  • Adhoc reporting

• Adhoc

  • Staying abreast of and be the expert on industry changes in regards to both software and promotions

  • Construction of rules to proactively reduce the risk of advantage gameplay to the business

  • Understanding Terms & Conditions and recommend changes in line with investigation findings

  • Monitoring of social media discussions in relation to gameplay profitability strategies

  • Continuous development implementation and enhancement of procedures tools and systems

  • Ensure Policy and Process documents are up to date and stored for reference

  • Ensure that cheat sheets are compiled and available for reference

  • Be aware of and understand the Regulatory requirements pertaining to the various functions of the daily tasks

  • To maintain and meet current SLAs

  • Adhoc projects

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively

• Experience working collaboratively in crossfunctional teams with a focus on achieving shared goals

• Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope

• Exceptional attention to detail ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations

• Proficient in MS Office Excel

• A very good understanding of Casino Games

• A good understanding of the Risk Environment

• Consistent behaviour aligned to the Organizational Culture

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• Indepth knowledge of sports betting markets including odds calculation betting types and market trends

• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

• Understanding Advantage Game Play Strategies

• Understanding of Elasticsearch and Tableau

• An advanced understanding of Casino Promotion Setup and Terms and Conditions

• Exposure to Affiliate Management

• Strong understanding of fundamentals and configurations of Sports Betting / Trading

• Ability to identify analyse and report on trends

• Advanced to Power User level skills in MS Excel

Our values are nonnegotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Competitive Remuneration

• Subsidised Medical Aid or GAP Cover

• Insurance Benefits (including Group Life and Income Continuation Benefit)

• Funeral Fund & Funeral Fund Top Up

• Subsidised Retirement Annuities

• Employee Incentive Plans

• Free Daily Meal

• Free Massages Onsite

• Free OnSite Gym

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Leadership Training

• Referral Bonus

• Free Sleep Coaching

• Onsite Barista

• Work from home allowance

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 20 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!