Manager I Customer Care CarelonRx Pharmacy Call Center

Anticipated End Date:

Position Title:

Job Description:

Be Part of an Extraordinary Team

CarelonRx is a proud member of the Elevance Health family of companies providing unparalleled level of service in pharmacy benefits. By leveraging the power of new technologies our strong clinicalfirst lens and deep pharmacy expertise we are actively defining our innovative role in the industry.

Title: Manager I Customer Care CarelonRx Pharmacy (Call Center)

Location(s): Indianapolis IN St. Louis MO Cincinnati OH Nashville TN Houston TX Atlanta GA Tampa FL Miami FL

This position will take part in Elevance Healths hybrid work model which includes remote work and inoffice collaboration. The hybrid schedule for this position is one to three days per week in office. Candidates must reside within 50 miles or 1hour commute each way of the location listed above.

Build the Possibilities. Make an Extraordinary Impact.

The Manager I Customer Care CarelonRx (Call Center Home Delivery) is responsible for delivering exceptional quality and customer service through leadership of service experts who support mail order pharmacy operations.

How you will make an impact:

Primary duties may include but are not limited to:

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs procedures changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• managing time and attendance payroll oversight hires trains coaches and evaluates the performance of direct reports monitoring goals and problem solves in a variety of ways.
• Prepares and communicates information regarding standard operating procedures and all related process changes

Minimum Requirements:

• BA/BS degree and a minimum of1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications Skills and Experiences:

• Call center management experience highly preferred.
• Healthcare call center experience highly preferred.
• Ability to work weekends consistently (Saturday and Sunday) highly preferred.

For URAC accredited areas the following professional competencies apply: Associates in this role are expected to have strong oral written and interpersonal communication skills problemsolving skills facilitation skills and analytical skills. If this job is assigned to any Government Business Division entity the applicant and incumbent fall under a sensitive position work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances segregation of duties principles role specific training monitoring of daily job functions and sensitive data handling instructions. Associates in these jobs must follow the specific policies procedures guidelines etc. as stated by the Government Business Division in which they are employed.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success for our consumers our associates our communities and our business.

We offer a range of marketcompetitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/memberfacing roles to become vaccinated against COVID19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.