Assistant Front Office Manager

Hotel:

Atrium SPIRIT where teamwork passion and appreciation ignite service excellence

Profile:
Reports To: Front Office Manager
Equipment: Uniform

Primary Purpose:

The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests process checkins and checkouts issuing room keys answering questions and addressing guest requests as per brand and Atrium standards.

Work Performed:

The Assistant Front Desk Manager will be tasked with the following duties responsibilities and assignments:

• Create a best inclass guest experience by engaging with guests providing friendly courteous service anticipating guest needs and increasing guest loyalty;
• Respond to guest inquiries and requests and resolve guest issues in a timely friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
• Help ensure financial goals of the department are being met through well managed stock cost controls and schedules;
• Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
• Answer inquires pertaining to hotel services registration shopping dining and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed fulfill all job responsibilities expected of Night Auditor Shuttle Driver and Concierge Attendant;
• Deputize in the absence of the Front Office Manager;
• Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to management; complete safety training and certifications; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Prior customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state drivers license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read write and communicate effectively in English

Must be flexible to working days early mornings evenings nights weekends and holidays

Competencies:

Organization

Can marshal resources (people material support) to get things done. Can orchestrate multiple activities at once to accomplish a goal uses resources effectively and efficiently. Arranges information in a useful manner.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Managing Diversity

Treats reports equitably; acts fairly; has candid discussions; doesnt have a hidden agenda; doesnt give preferential treatment.

Whats In It For You

At Atrium Hospitality we believe in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences overcome challenges together and embrace new ideas to improve.

• Career Growth & Learning 40 of our management hires are internal promotions!
• Get Paid When You Need It Daily Pay option available.
• Invest in Your Future 401k plans with company match.
• Comprehensive Health Coverage Medical dental and vision insurance options.
• Paid Time Off/Vacation Holiday Enjoy exclusive Atrium Traveler discounts to explore new destinations.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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