Account Executive Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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We are seeking a highly motivated and resultsdriven Account Executive Director to join our dynamic sales team within the rapidly growing CCaaS (Contact Center as a Service) industry. In this role you will focus on developing new business opportunities driving revenue growth and fostering longterm relationships with key clients. As a Principal Account Executive Enterprise you will leverage your expertise in the CCaaS market to understand customer needs offer tailored solutions and consistently exceed sales targets.

Key Responsibilities:

• Lead Sales Initiatives: Identify pursue and close new business opportunities in the CCaaS space.
• Customer Relationship Management: Build and nurture longterm relationships with senior executives decisionmakers and IT leaders within target accounts to drive account growth and retention.
• Solution Selling: Use a consultative sales approach to understand customer pain points and needs presenting tailored CCaaS solutions to improve customer experience optimize operations and drive ROI.
• Market Expertise: Stay uptodate on industry trends competitive landscape and emerging technologies to position the companys CCaaS offerings as industryleading solutions.
• Collaboration: Work closely with marketing product development and customer success teams to ensure smooth onboarding and high customer satisfaction and to develop strategic account plans.
• Sales Forecasting & Reporting: Provide accurate sales forecasts maintain CRM data integrity and report on sales metrics and key performance indicators (KPIs).
• CrossSelling and Upselling: Identify opportunities to expand accounts by introducing additional services and features driving incremental revenue.
• Contract Negotiation: Negotiate and close complex contracts ensuring mutual value is created for both the company and the client.
• Customer Advocacy: Act as a trusted advisor and advocate for customers understanding their business challenges and aligning our solutions to meet their evolving needs.

Minimum Requirements:

• 10 years of experience in a sales or account executive role preferably within the software or cloud communications industries.
• Deep understanding of contact center technology cloudbased communications and CCaaS solutions with proven experience in selling complex technology solutions to enterprise clients.
• Demonstrated success in achieving and exceeding sales quotas closing deals with enterprise accounts and managing multimilliondollar contracts.
• Excellent communication negotiation and presentation skills with the ability to influence decisionmakers at all levels.
• Ability to build trusted longterm client and partner relationships acting as a strategic advisor to key stakeholders.
• Familiarity with CRM systems (e.g. Salesforce) and the ability to leverage data for account planning and forecasting.
• Highly motivated resultsoriented and able to thrive in a fastpaced dynamic environment.
• Bachelors degree in Engineering Business or a related field. A relevant Masters degree or professional certification is a plus.
• Fluency in Spanish and English languages. Portuguese and/or Italian is a plus!

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.