Senior Manager Solutions Architecture Data Security Pre-sales- Remote

Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go allin on the public cloud Capital One needed to build cloud and data management tools that didnt exist in the marketplace to enable us to operate at scale in the cloud. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market.

Building on Capital Ones pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face things like data publishing data consumption data governance and infrastructure management weve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product tech and design leaders that tirelessly seek to question the status quo. As a Capital One Solutions Architect youll have the opportunity to be on the forefront of building this business and bring these tools to market.

Key Areas of Focus for Solutions Architects:

• Trusted Advisor: We are the front line for our customers tech product and cyber needs as well as for solutioning product specific improvements.
• Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.
• Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.
• Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers solve complex problems and identify areas of improvement for our products.
• PreSales & PostSales: We are focused on serving our customers predominantly in the PreSales stages as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the PostSales stages for those instances where customers will require solutions that were not part of their original product deployment.
• Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool skillset and creativity at our disposal.
• Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props as applicable for different products.

Key Responsibilities for This Role:

• Cultivates trust and builds relationships with customers by identifying documenting and measuring pain points and desired business outcomes.
• Effectively advocates and represents the voice of customers to influence organizational objectives product roadmaps and to improve the overall customer experience.
• Manages relevant customer activity identifies risk and growth opportunities and partners with internal teams to mitigate risks or close opportunities.
• Builds and manages key processes including product fit and tech fit discoveries customer technical win customer FAQs customer objections customer feedback customer tech research etc..
• Serves as a knowledge resource and escalation point for coworkers and customers.
• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Leads crossfunctionally to achieve organizational objectives including the attainment of targets for customer solution needs product fit product growth and evolvement.
• Leads high customer satisfaction through the use of data and proactive solutions.
• Productively challenges the status quo with clarity identifying and proposing different approaches and solutions.
• Conducts periodic checkins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Develops and maintains technical support procedures and policies.
• Builds credibility and trust within the team and with our business customers and stakeholders.
• Drives architecture/design reviews for our customers focused on business requirements and as needed designs plans and manages architectural projects.
• Analyzes defines and documents requirements for data workflow logical processes hardware and operating system environment to support customer needs.
• Works with business partners architects and other groups to identify technical and functional needs of systems and determine priority of needs.
• Stays current with new technology options and products evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.

Basic Qualifications:

• Bachelors degree or Military experience
• At least 4 years of experience with design implementation or consulting experience of distributed applications
• At least 3 years of experience in infrastructure architecture database architecture and Data Security
• At least 3 years of experience with cloud platforms (AWSGCP Azure)

Preferred Qualifications:

• Masters Degree in Computer Science Engineering or Information Technology
• Strong working knowledge of Kubernetes.
• Presentation skills with a high degree of comfort speaking with executives IT Management and developers
• High level of comfort communicating effectively across internal and external organizations
• Ability to understand API design and integration
• Demonstrated ability to adapt to new technologies and learn quickly
• Experience working within software development or Internetrelated industries
• History of successful technical consulting and/or architecture engagements with largescale customers or enterprises
• Ability to understand B2B sales process and client relationship management
• Ability to understand security frameworks (NIST ISO)
• Ability to understand cryptography and data encryption methodologies
• Demonstrated ability to understand tokenization and data security technologies

At this time Capital One will not sponsor a new applicant for employment authorization for this position.