Client Services Supervisor - Facilities
Client Services Supervisor - Facilities
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 66600 - 86600
Vacancy
1 Vacancy
Posted on :
28-04-2025
Job Description
Reporting to the Director of Client Services under minimal supervision the Client Services Supervisor is responsible for overseeing client service operations including Helpdesk and Warehouse within Facilities Management. The role ensures the efficient and effective use of the Computerized Maintenance Management System (CMMS) to manage work orders preventative maintenance asset tracking inventory of stock materials tracking and reporting trends and event coordination. The Client Services Supervisor provides critical support to campus events materials & product to Facilities Management operations units and assists in communication between Facilities Management and university departments. This role is instrumental in maintaining high standards of customer service technology integration and operational efficiency.
Position Specific Accountabilities
Warehouse Supervision & Responsibilities:
Oversee daily operations of the warehouse including delivery of product and distribution to FM department
Manage daytoday tasks of Warehouse Coordinators (FTE) and Warehouse student staff
Maintain stock supplies materials and equipment (tool crib)
Ensure management of stock levels and efficient distribution of supplies and materials to custodial teams and other departments
Verify that all products received are logged accurately; ensure that all supplies are correct complete and in satisfactory condition
Resolve complaints arising from incorrect and/or damaged goods received
Perform purchasing and expediting duties as needed
Collaborate with FM Procurement unit as required
Maintain file orders or requisitions for supplies and equipment
Keep records of all FM Warehouse purchase orders
Helpdesk Supervision & Responsibilities:
Oversee daily operation of the Helpdesk including emerging maintenance trends staffing and timely response to campus inquiries for service & maintenance.
Supervise Facilities Management Administrative Coordinator (FTE) and Helpdesk student staff
Manage LMU Playa Vista Campus (Brickyard) maintenance and service requests occupant inquiries notifications COI renewals
Serve as primary administrator for LMUs use of Tishman Speyers Angus software database (maintenance & billing)
Serve as the primary administrator for Facilities Managements use of Mazevo Scheduling database
Manage reporting process for requests made to Facilities Management to support Conference & Event Services
Provide coordination and oversight efforts to large scale events including: LMU Commencement Los Angeles Rams Training Camp Wine Classic Alumni BBQ Family Weekend and other key university programming.
Liaise between CES/clients & FM operations to ensure specific requests for event support are met
Serve as primary approver of SFTV film permits daily event resource requests and maintain annual FM maintenance reservations
Represent Facilities Management in Emergency Operations Center during large scale events
Technology Administration & Data Analysis:
Serve as primary administrator for WebTMA Computerized Maintenance Management System (CMMS)
Identify work order trends
Create preventative maintenance schedule to include all assets managed by FM
Provide routine training and support to staff on the use of both desktop and mobile applications of the CMMS
Provide regular reports for work orders warehouse inventory
Provide reports on an adhoc basis for departmental metrics
Develop and maintain dashboards and data visualizations to monitor key performance indicators for the department
Support continued use of WebTMA software capabilities to promote efficiency across all units of Facilities Management
Loyola Marymount University Expectations
Exhibit behavior that supports the mission vision and values of the university. Communicate and employ interpersonal actions that model high standards of professional responsible accountable and ethical conduct. Demonstrate a commitment to outstanding customer service.
Requisite Qualifications
Typically a High School diploma trade school certificate or equivalent experience. Incumbent will be expected to continue upgrading knowledge skills and abilities needed to keep abreast of regulation/policy changes.
Minimum of three years of experience in material warehousing and inventory control. Client services or facilities operations is preferred. Supervisory experience is preferred.
Experience with data analysis reporting and dashboard development.
Proficiency in Computerized Maintenance Management Systems (CMMS) and scheduling software.
Ability to manage material warehousing and inventory control processes
Ability to read and understand inventory reports and determine costing and inventory levels
Must be able to lift at least 50lbs on a frequent or daily basis
Ability to operate a forklift and various small trucks
Excellent organizational and leadership skills.
Ability to work effectively with diverse teams including faculty staff students and external partners.
Strong communication and customer service skills.
Ability to manage multiple projects simultaneously and respond to changing priorities.
Requires a valid California drivers license and must maintain a satisfactory driving record as evidenced by DMV.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of this position.
#HERC# #HEJ#
Staff RegularSalary range
$66600.00 $86600.00 Salary commensurate with education and experience.Loyola Marymount University a Carnegie classified R2 institution in the mainstream of American Catholic higher education seeks outstanding applicants who value its mission and share its commitment to inclusive excellence the education of the whole person and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal state and local law. We invite all persons in the full diversity of their being life experience and beliefs to apply. (Visit for more information.Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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