Director Billing Collections
Director Billing Collections
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Job Description
Your opportunity
As the Director of Billing and Collections youll be responsible for overseeing and managing the billing and collections department. Youll ensure efficient billing operations and effective collections procedures. Youll develop and maintain billing policies and procedures that ensure timely and accurate invoicing to customers while also maintaining positive customer relations. Youll manage a team of billing specialists and collections staff providing leadership guidance and training as needed. Youll lead process transformations to improve efficiencies.
What youll do
- Develop and implement billing and collections strategies to improve efficiency and effectiveness.
- Oversee the daily operations of the billing and collections department.
- Monitor billing processes to ensure accuracy and compliance with company policies and procedures.
- Oversee the preparation and distribution of invoices and statements to customers.
- Coordinate with other departments such as customer service and sales to resolve billing issues and discrepancies.
- Develop and maintain relationships with key customers to facilitate the billing and collections process.
- Analyze billing and collections data to identify trends and recommend improvements.
- Prepare regular reports and presentations on billing and collections metrics for senior management.
- Hire train and supervise billing and collections staff.
- Conduct performance evaluations and provide feedback to billing and collections team members.
- Bachelors degree in a related field; Masters degree preferred.
- Minimum of 10 years of experience in billing and collections management preferably in a leadership role.
- Strong knowledge of billing and collections procedures and best practices.
- Experience with billing software and ERP systems (e.g. SAP Oracle Zuora Billing Platform SFDC Netsuite Workday etc
- Excellent analytical and problemsolving skills.
- Strong leadership and management skills with the ability to motivate and develop a team.
- Exceptional communication and interpersonal skills.
- Ability to work across multiple timezones to support global customer presence.
- Detailoriented with a high level of accuracy.
- Worked in SaaS production companies in the past that have subscription model billing
- Consumption / usage model billing experience is a plus
- Collections experience across all global regions
Please note that visa sponsorship is not available for this position.
Qualified applicants may inquire about visa sponsorship (including transfer of a current H1B visa) but the company does not support or sponsor O1 F1 or J1 visas or candidates who require commencement of an H1B cap case petition for future work authorization. This position is to be filled as soon as possible.
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Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully officebased fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
Review our Applicant Privacy Notice at Experience:
Director
Employment Type
Full Time
Key Skills
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