Transportation Service Rep 2

Transportation Service Rep 2

Ithaca NY

The Transportation Department at Cornell University is searching for a hardworking and motivated individual to join their team as a Transportation Services Representative!

In this role you will act as university representative in disseminating information concerning parking and traffic to the university community and visitors. Provide services and conduct transactions that ensure the effective and efficient enforcement of parking policies and the circulation of traffic on the Ithaca campus. Act as dispatcher for the department rotating with other TSR 02 positions. Be an ambassador for the department providing clear accurate and succinct information and instructions to all customers appropriate to their needs.

This is a union position within the International Security Police and Fire Professionals of Americas bargaining unit (SPFPA). The starting pay rate is $22.82/hour.

We are a valuebased organization where all employees are accountable for supporting the organizations values of truth respect excellence teamwork and integrity. Facilities and Campus Services employees are required to attend staff development trainings and participate in the performance evaluation process.

We require these qualifications:

• High school diploma or equivalent.
• Must have and maintain a valid US drivers license; will be required to operate a motor vehicle (your own vehicle or Cornellowned) to travel to/from job sites.
• Ability to drive a License Plate Recognition Equipped vehicle in all weather conditions of central New York State.
• Oneyear previous transportation or customer service experience.
• Ability to traverse campus by foot bicycle and/or car and have the ability to stand or walk for prolonged periods of time.
• Must have the ability to carry handheld tablet printer and twoway radio (approximately 10 lbs. of equipment).
• Ability to be exposed to inclement weather including rain snow hot and cold temperatures.
• Possess the visual acuity to read permits through windshield and operate the handheld computer.
• Knowledge of data entry and ability to work in desktop computer applications.
• Possess excellent verbal communication skills.
• Possess good writing skills for date entry and customer communications.
• A proven ability to listen to customers and interpret customer needs.
• A proven ability to assess conflict situations and diffuse upset customers.
• The ability to make routine decisions using sound judgment and discretion in carrying out duties.
• The ability to work independently and as a team and work closely with all other staff in a cooperative and positive manner.
• This position requires reliability attention to details and high organizational skills.
• Must have the ability to utilize time effectively and work steadily and conscientiously.
• Ability to multitask and prioritize work in a fastpaced and stressful environment.
• Ability to handle multiple phone lines in a deliberate and calm manner.
• Motivation to achieve favorable outcomes for the organization beyond minimum work expectations.

You will be a top candidate with our preferred qualifications:

• 2 years coursework beyond high school or Associates degree preferred.

No visa sponsorship provided for this position.

Rewards & Benefits:

Cornell provides great benefits that include educational benefits access to a plethora of wellness programs employee discounts with local and national retail brands health care options to choose from generous paid leave provisions: 3 weeks of vacation leave health and personal leave 13 holidays (including end of year winter break through New Years Day) and superior retirement contributions.

Cornell has also been nationally recognized as an awardwinning workplace for our health wellbeing sustainability and diversity initiatives. For more information click here.

Application Procedure:

Interested parties should submit a resume and cover letter describing qualifications online at under staff positions section.

When applying through our system please remember to attach resume and cover letter in either Microsoft Word or PDF format. In the Experience section of your application use the Drop Files Here box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here.

University Job Title:

To learn more about Cornells nonunion staff job titles and pay ranges see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page. For more detailed instructions on how to apply to a job at Cornell visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process please contact the Recruiter listed in the job posting or email .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process you are encouraged to contact Cornell Universitys Office of Institutional Equity and Title IX at voiceor email at .

Applicants that do not have internet access are encouraged to visit your local library or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment at the Ithaca campus by emailing .

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEEO Statement:

Cornell Universitys history of diversity and inclusion encourages all students faculty and staff to support a diverse and inclusive university in which to work study teach research and serve. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancyrelated conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRRA) and qualified disabled individuals with disabilities under Section 503 of the Rehabilitation Act have rights in the application process and in employment under federal law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.