System Administrator- CMDBServiceNow
System Administrator- CMDBServiceNow
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Job Description
System Administrator CMDB/ServiceNow
Huntsville AL
IPTAs Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers team members subject matter experts (SMEs) technical leaders and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with fierce determination fearless integrity and passionate service. Our belief is that our people are the key to success. By encouraging and enabling continued learning our team members grow to achieve their personal career goals. We are looking for:
- Smart people with a passion for technology
- Ability to solve challenging business problems
- Selfdirected professionals
- Hunger to continually learn and grow
Background:
This position supports the discovery implementation and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The System Administrator will play a key role in administering and optimizing the ServiceNow platform while focusing on Discovery activities to establish and maintain a robust and accurate Configuration Management Database (CMDB). This role requires a detailoriented professional with expertise in ServiceNow administration Discovery and CMDB management ensuring that configuration data supports operational compliance and missioncritical needs.
This position is based 4 days onsite/1 day remote.
Responsibilities:
- Perform daytoday administration and maintenance of the ServiceNow platform with a focus on supporting CMDB and Discovery activities
- Configure and manage ServiceNow Discovery and Service Mapping to identify assets relationships and dependencies across the IT environment
- Oversee the implementation and maintenance of the CMDB ensuring accuracy completeness and alignment with DoD requirements
- Develop and implement strategies for integrating Discovery data into the CMDB including CI (Configuration Item) class structures and relationships
- Monitor Discovery processes troubleshoot issues and optimize scans to ensure accurate data collection and minimal system impact
- Collaborate with stakeholders to define and implement CI attributes relationships and lifecycle states to align with operational and compliance needs
- Support ServiceNow ITSM ITOM and other modules by ensuring CMDB data is properly integrated and utilized in workflows
- Perform routine CMDB audits reconcile data discrepancies and maintain data integrity through configuration management best practices
- Develop reports dashboards and KPIs to monitor CMDB health and provide insights for decisionmaking
- Assist in defining and documenting CMDB governance policies standards and processes to ensure sustained accuracy and value
- Collaborate with crossfunctional teams including developers business analysts and cybersecurity personnel to support platform enhancements and compliance efforts
- Conduct training and provide guidance to endusers and administrators on CMDB and Discovery functionalities.
- Ensure all Discovery and CMDB activities comply with DoD security frameworks including RMF NIST 800171 and CMMC
Requirements:
- Education:
- Bachelors degree in a technical field (e.g. Computer Science Information Systems or a related discipline) or equivalent experience
- Experience:
- Minimum of 3 years of experience as a ServiceNow System Administrator or similar role with specific experience in CMDB and Discovery activities
- Experience with ServiceNow ITSM and ITOM modules particularly Discovery and Service Mapping is required
- Experience working in DoD or federal environments is highly desirable
- Certifications:
- ServiceNow Certified System Administrator (CSA) required
- ServiceNow Certified Implementation Specialist (CIS) for Discovery or ITOM is highly desirable
- ITIL certification is a plus
- Technical Proficiency:
- Strong knowledge of ServiceNow Discovery Service Mapping and CMDB architecture including CI class structures and relationship mappings
- Proficiency in ServiceNow scripting (e.g. JavaScript Glide API) and system integrations (e.g. REST/SOAP APIs)
- Familiarity with network protocols infrastructure and cloud technologies related to Discovery activities
- Experience with Agile methodologies and tools such as Jira or ServiceNow Agile Development
- Skills:
- Strong analytical and problemsolving skills with the ability to resolve complex Discovery and CMDBrelated issues
- Excellent communication and collaboration skills to engage stakeholders across technical and nontechnical teams
- Proactive approach to identifying opportunities for optimizing CMDB processes and data quality
- Clearance:
- Active Security clearance required; eligibility for higherlevel clearance is a plus
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation national origin age physical disability mental disability medical condition status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions including recruitment selection training compensation benefits discipline promotions transfers layoffs returns from layoff terminations and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
