Senior Market Researcher Selling Partner Experience
Senior Market Researcher Selling Partner Experience
Posted on :
28-04-2025
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1 Vacancy
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Job Description
We are looking for an individual with a strong research background and a passion for solving unique problems to help us drive world class research. Our ideal candidate is someone who is customerobsessed and detail oriented and loves solving complex problems. You enjoy building things from scratch are comfortable with change and ambiguity and relish the chance to solve hard problems in short order. You recognize that the true measure of success of your work is based on the business impact your findings have over time.
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Within Amazon the Selling Partner Services (SPS) goal is to enable thirdparty Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines implements and enforces quality standards for all Amazonbuilt experiences for all SPs worldwide.
Key job responsibilities
In this role you will be responsible for the following:
Lead design and of primary research studies (leveraging mainly quantitative methods) to generate actionable insights and recommendations for stakeholder teams.
Design and implement surveys analyze data and synthesize key insights
Execute quantitative research methods (e.g. factor analysis regression analysis clustering structural equation models) & mixed method studies (e.g. segmentation)
Apply sound research and business acumen to help the business not just solve complex questions but help it look around corners.
Design scalable and nimble mechanisms that help scale qualitative research solutions tools and processes.
Build and manage relationships with internal stakeholders and external agency partners.
A day in the life
Youll have the opportunity to work with and partner with business stakeholders to research seller perceptions and critical product and service opportunities to drive decisions that will impact Amazons Selling Partners worldwide. Youll surface opportunities to drive process improvements work closely with business teams across SPS and lead reviews with leadership to improve the seller experience.
About the team
Our teams vision is to relentlessly advocate for the voice of the Seller empower business teams to innovate on their behalf and continuously raise their experiences. We achieve this through: 1 Developing and scaling internal measurement evaluation and satisfaction insights tools ; 2 Researching and identifying the top predictive drivers of overall SP satisfaction predicting downstream impact and delivering selfservice insights; 3 Coowning satisfaction improvement goals with partner teams and progress tracking mechanisms proactively influencing product and program roadmaps and driving active collaboration across teams where satisfaction learnings are shared and acted upon.
8 years conducting qualitative research end to end (identifying appropriate research methods designing executing analyzing and drafting actionable recommendations from primary research)
Expertise in executing quantitative research methods (e.g. factor analysis regression analysis clustering structural equation models) & mixed method studies (e.g. segmentation)
Experience using statistical and questionnaire software like SPSS/Qualtrics
Bachelors degree or advanced degree in business marketing statistics or related field
Comfortable to build large reports in Excel including Pivot
Exceptional written and verbal communication skills
Research in NonUS markets
Masters degree or higher
Exceptional written and oral communication abilities
Experience in qualitative research
Background in B2B research
Basic knowledge regarding Data Science or Econometrics models
Experience with R Python or similar languages
Experience with generative AI NLP and its applications in research
Track record of successful collaboration with qualitative researchers (e.g. ethnographers human factors specialists)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112800/year in our lowest geographic market up to $186500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Within Amazon the Selling Partner Services (SPS) goal is to enable thirdparty Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines implements and enforces quality standards for all Amazonbuilt experiences for all SPs worldwide.
Key job responsibilities
In this role you will be responsible for the following:
Lead design and of primary research studies (leveraging mainly quantitative methods) to generate actionable insights and recommendations for stakeholder teams.
Design and implement surveys analyze data and synthesize key insights
Execute quantitative research methods (e.g. factor analysis regression analysis clustering structural equation models) & mixed method studies (e.g. segmentation)
Apply sound research and business acumen to help the business not just solve complex questions but help it look around corners.
Design scalable and nimble mechanisms that help scale qualitative research solutions tools and processes.
Build and manage relationships with internal stakeholders and external agency partners.
A day in the life
Youll have the opportunity to work with and partner with business stakeholders to research seller perceptions and critical product and service opportunities to drive decisions that will impact Amazons Selling Partners worldwide. Youll surface opportunities to drive process improvements work closely with business teams across SPS and lead reviews with leadership to improve the seller experience.
About the team
Our teams vision is to relentlessly advocate for the voice of the Seller empower business teams to innovate on their behalf and continuously raise their experiences. We achieve this through: 1 Developing and scaling internal measurement evaluation and satisfaction insights tools ; 2 Researching and identifying the top predictive drivers of overall SP satisfaction predicting downstream impact and delivering selfservice insights; 3 Coowning satisfaction improvement goals with partner teams and progress tracking mechanisms proactively influencing product and program roadmaps and driving active collaboration across teams where satisfaction learnings are shared and acted upon.
8 years conducting qualitative research end to end (identifying appropriate research methods designing executing analyzing and drafting actionable recommendations from primary research)
Expertise in executing quantitative research methods (e.g. factor analysis regression analysis clustering structural equation models) & mixed method studies (e.g. segmentation)
Experience using statistical and questionnaire software like SPSS/Qualtrics
Bachelors degree or advanced degree in business marketing statistics or related field
Comfortable to build large reports in Excel including Pivot
Exceptional written and verbal communication skills
Research in NonUS markets
Masters degree or higher
Exceptional written and oral communication abilities
Experience in qualitative research
Background in B2B research
Basic knowledge regarding Data Science or Econometrics models
Experience with R Python or similar languages
Experience with generative AI NLP and its applications in research
Track record of successful collaboration with qualitative researchers (e.g. ethnographers human factors specialists)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112800/year in our lowest geographic market up to $186500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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