Business Systems Analyst - Student Resource Hub
Business Systems Analyst - Student Resource Hub
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$ 61800 - 89600
1 Vacancy
Job Description
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS:
Student Affairs is seeking a Business Systems Analyst (BSA) for the MyResource Generative Artificial Intelligence (AI) project an interactive online student selfservice information hub. The project is a key initiative supporting the Presidents efforts to remove barriers and simplify the collegiate experience as students navigate the University. The initiative includes three tiers: an AIpowered resource hub a studentfacing office space and an opportunity to recommend additional resource support to the University. The BSA will play a pivotal role in the management of this new resource hub to guide its smooth operation and ensure stakeholder satisfaction.
The BSA will liaise between the technical staff and user groups translating business needs into technical requirements. The person will also work closely with the MyResource team (Director AI Integration Developer Program Coordinator and Project Manager) to optimize existing models and develop innovative solutions. The BSA must be a highly motivated professional who demonstrates initiative can work independently with minimal supervision and can work in a collaborative environment where they openly communicate and share insights.
Specific responsibilities include:
Systems Analysis Maintenance and Support
Gain and maintain a strong working understanding of WatsonX
Develop analyze document maintain and enhance new or current system processes and workflows
Develop and execute test plans and scripts and other quality assurance measures; lead testing such as user acceptance performance security accessibility usability etc.
Compile data from all tiers of MyResource to make decisions about the development of the resource that can be based on the data collected; display and analyze data
Provide technical guidance to the MyResource AI Integration Developer by helping them to make technical decisions solve problems and recommend enhancements
Process Improvement Issue Resolution and Industry Trends
Support the MyResource team members responsible for monitoring troubleshooting and resolving complex system issues
Collect user feedback regarding system performance and work with the MyResource team to prioritize configuration requests
Develop and implement IT service strategies policies and procedures to enhance efficiency and effectiveness
Monitor and maintain IT service quality and standards conducting regular reviews and audits
Stay up to date with the latest trends and advancements in AI foundation models and large language models
Evaluate emerging technologies tools and frameworks for potential impact on solution design and implementation
Collaboration and Knowledge Sharing
Foster collaboration among the MyResource technical team other University stakeholders and vendors who are critical to the systems success
Maintain regular and direct communication with subject matter experts
Document solution architecture design decisions implementation details and lessons learned
Initiate and maintain standard operating procedures and team documents
Develop and provide training demonstrations and regular communication to endusers
Encourage innovation and continuous learning among stakeholders
Education and Experience:
Minimum requirements are a Bachelors Degree plus three years of relevant experience or equivalent combination of education and experience
Proficiency with data analytics and Microsoft Office tools including but not limited to Power BI Excel Word PowerPoint and Planner
Preference will be given to candidates who have a familiarity with IBM WatsonX or other generative AI tools and a willingness to learn; strong analytical problemsolving and communication skills and experience working with college students
Familiarity with project management methodologies such as Agile SCRUM
The location of this position is flexible allowing for full remote work within the United States fulltime inperson work at our University Park Campus or a hybrid model combining both remote and inperson work. Standard working hours are based in the Eastern Time Zone. Candidates must be eligible to work in the US without sponsorship. Questions should be directed to the hiring manager during the interview process.
For full consideration please submit a cover letter and a resume along with your application.
Benefits for fulltime employees at Penn State include (visit for more detailed information):
Medical dental vision and retirement plans
Tuition discounts (including for a spouse and dependent children up to the age of 26
Generous vacation time and sick time
15 paid holidays/campus closure days
The Pennsylvania State University is committed to and accountable for advancing equity respect and belonging in all its forms. We embrace individual uniqueness as well as a culture of belongingthat supports both broad and specific equity initiatives leverages theeducational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of thecommunity thrive. We value belonging as a core strength and anessential element of the universitys teaching research and servicemission.
The salary range for this position including all possible grades is:
$61800.00 $89600.00Salary Structure additional information on Penn States job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual and other matters. The ASR is available for review here.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact.
Required Experience:
IC
Employment Type
Full-Time
