Director Global Insights and Strategy

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions protect half a billion and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade IJMs Justice System Strengthening Projects have reduced slavery and violence between 50 and 85 for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence we are seeking a Director Global Insights and Strategy.

As International Justice Mission (IJM) builds a highperforming global marketing function we are seeking a strategic and operational leader to serve as our Senior Director Global Insights & Strategy. This role sits at the core of how we make decisions scale strategy and turn insight into impact.

Reporting directly to the Chief Marketing Officer this individual will lead the marketing functions insighttoactivation disciplineincluding global segmentation trend forecasting journey mapping and service blueprint development. In addition this role will steward how we operate: building and maintaining bestinclass project and workflow management systems to accelerate our mission at scale.

The ideal candidate is a systems thinker and collaborative operator who can translate complexity into clarityensuring that our marketing strategies are datainformed audiencecentered and executable across global teams. They will be responsible for not just shaping strategies but enabling their implementationdriving alignment across departments and elevating our strategic globally.

This position is located in the Washington DC area. It reports to the Chief Marketing Officer and is only available for candidates with the right to work in the US.

Responsibilities

Segmentation & Journey Strategy

• Lead the activation and continuous improvement of IJMs global segmentation model.

• Build audience personas donor journey maps and service blueprints used across creative digital and fundraising teams.

• Ensure segmentation and journey tools are adopted into planning campaign design and product strategies.

• Partner with internal researchers and analysts to validate and refine segmentation using behavioral and engagement data.

Strategic Marketing Planning & Framework

• Own the global marketing strategic planning calendar and annual/quarterly rhythms.

• Develop toolkits and templates for strategic planning initiative mapping and performance tracking.

• Facilitate alignment processes between global and regional teams to ensure strategic focus and resource clarity.

• Support the Chief Marketing Officer in decisionmaking frameworks and enterpriselevel prioritization.

Trend Analysis & Insight Activation

• Build an internal trend tracking and foresight function that monitors market sector and audience shifts.

• Package insights into accessible formats (briefs dashboards presentations) that guide decisionmaking.

• Lead synthesis of donor brand and campaign data into actionable insight narratives.

• Engage with external partners and tools to enrich internal knowledge of behavioral and cultural trends.

Project & Workflow Management

• Establish and manage a project management discipline including tooling e.g. Asana Airtable sprint cadences and intake protocols.

• Lead the planning and resourcing of key crossfunctional initiatives across marketing creative digital and product teams.

• Ensure accountability to timelines milestones and handoffs across distributed teams.

• Champion a culture of clarity agility and across global marketing.

CrossFunctional Leadership & Influence

• Build trust and shared understanding with regional marketing leaders and functional heads.

• Serve as an operational righthand to the CMObringing insight planning and structure to complex initiatives.

• Guide a small team of strategists and project managers with clarity and excellence.

• Communicate clearly with executive leaders and crossfunctional peers to gain alignment and accelerate decisions.

Qualifications:

• Bachelors degree in Marketing Business Behavorial Science Strategy or a related field; Masters degree (MBA MPA or similar) preferred.

• 10 years of experience in marketing strategy customer insights operations or strategic planning roles.

• Minimum 5 years in a senior leadership role managing crossfunctional or crossregional teams.

• Proven experience leading segmentation journey mapping trend analysis or marketing operations at a national or global level.

• Experience working in a global environment including collaboration across diverse cultures time zones and distributed teams.

Technical Competencies

• Proficiency in strategic planning tools frameworks and methodologies.

• Familiarity with project management platforms (e.g. Teamwork Asana) and workflow systems.

• Experience using data visualization and insight tools (e.g. Qualtrics Tableau Power BI).

• Ability to translate data and insights into actionable strategic frameworks and briefs.

• Strong understanding of customer experience design segmentation models and marketing performance metrics.

NonTechnical Competencies

• Mature orthodox Christian faith as defined by the Apostles Creed;

• Strong ethic of service and a passion for IJM.

• Collaborative and serviceoriented mindset.

• Strong systems thinking with the ability to move between strategic and operational detail.

• Excellent communication and synthesis skillsable to translate complexity into clarity for diverse audiences.

• High level of adaptability initiative and discernment in a dynamic missiondriven environment.

Application Process:

Upload Resume Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include at a minimum a description of your spiritual disciplines (prayer study etc. and your current fellowship or place of worship.

What does IJM have to offer

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily quarterly and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy Protection against Sexual Exploitation Abuse and Harassment Policy and Code of Ethics. Candidate selection is based on technical competence recruitment selection and hiring criteria subject to assessing the candidates value congruence and thorough background police clearance and reference check processes.

At IJM were committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race color age sex marital status or political ideology to apply for employment. While we welcome everyone into this work we truly believe that the work we are doing is Gods work not our own and practice spiritual disciplines together daily. Thats why we legally require under SEC. 2000e1 Section702 of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith as defined by the Apostles Creed.

IJM requires a background check police clearance and thorough review of references with an employment offer and/or employment contract.

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