Support Engineer IV Worldwide Returns ReCommerce
Support Engineer IV Worldwide Returns ReCommerce
Posted on :
28-04-2025
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1 Vacancy
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Job Description
Not many teams aspire to zero. Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at .
WW R&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. Our goal is to achieve the three zeroes: zero cost of returns zero waste and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy recover returned and damaged product value keep thousands of tons of waste from landfills and create the best customer returns experience in the world. We have an eye to the future we create longterm value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable reuse channel we can by driving multiple aspects of the Circular Economy for Amazon returns recommerce and rentals.
Amazon WW R&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize reuse; we invent new channels to give products a second life; we develop worldclass product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
Support engineers troubleshoot debug evaluate and resolve computeridentified alarms perform software deployments and migrations host management and automate routine operational tasks. The position requires a combination of strong troubleshooting technical and communication skills and includes a mix of on call and operational tasks and may involve smallproject software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background are interested in aggressive growth and have passion to develop tools at large scale this is the opportunity for you.
Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
4 years of software development or 4 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400/year in our lowest geographic market up to $182000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
WW R&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. Our goal is to achieve the three zeroes: zero cost of returns zero waste and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy recover returned and damaged product value keep thousands of tons of waste from landfills and create the best customer returns experience in the world. We have an eye to the future we create longterm value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable reuse channel we can by driving multiple aspects of the Circular Economy for Amazon returns recommerce and rentals.
Amazon WW R&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize reuse; we invent new channels to give products a second life; we develop worldclass product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
Support engineers troubleshoot debug evaluate and resolve computeridentified alarms perform software deployments and migrations host management and automate routine operational tasks. The position requires a combination of strong troubleshooting technical and communication skills and includes a mix of on call and operational tasks and may involve smallproject software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background are interested in aggressive growth and have passion to develop tools at large scale this is the opportunity for you.
Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
4 years of software development or 4 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400/year in our lowest geographic market up to $182000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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