Technology Technician II

Must have an Associates degree and with related work experience. Salary is dependent upon skills and experience. Please apply online. Will be posted until filled.

Technology Technician II

JOB DESCRIPTION

An individual in this class performs skilled repair and maintenance of all technology related equipment as well as technical support for all technologyrelated systems. Employee provides technical support to users including but not limited to technical advice on equipment setup and operation general troubleshooting and software installation. Employee provides onsite assistance in classrooms media center computer labs and administrative offices. Employee identifies problems and takes appropriate corrective action. This position requires more specialized knowledge of computer hardware software and computer networks.

Reports to: Technology Director

Purpose: To provide support and promote the advancement of all Technology within Yancey County Schools

QUALIFICATIONS: Graduation from a twoyear college or technical school with related coursework and two years of experience; or an equivalent combination of training and experience. Degree in a technology related field and eighteen months experience in a K12 educational environment preferred.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Essential Job Functions

Assists with the installation of hardware software and related peripherals.

Ensures the maintenance of all computers software and local area networks by monitoring performance.

Effectively troubleshoots Chromebook tablet laptop and desktop issues.

Performs routine imaging of devices and makes necessary upgrades to hardware and software.

Maintains accurate inventory and effectively uses the ticketing system to track routine repair and maintenance of equipment.

Refers complex problems to higher level technical support.

Additional Job Functions

Assists with network cable installation and termination.

Supports educational software used by the district including Google Apps Microsoft Office Adobe CC and Classlink.

Other tasks assigned by the Technology Director.

SPECIAL REQUIREMENTS: Must possess a valid North Carolina Drivers License. Be accessible after hours in the event of a network outage or scheduled event.

TERM OF EMPLOYMENT: 12 Month

EVALUATION: Performance will be evaluated in accordance with provisions of the Boards policy on evaluation of Classified Personnel.

KNOWLEDGE SKILLS AND ABILITIES:

Strong knowledge of computers and related technology devices.

Strong knowledge of electronics related to local area networks.

Understanding of mechanical electronics and computer principles as applied to the repair and maintenance of computers and peripherals.

Ability to communicate effectively with all levels of technology users.

Ability to establish and maintain effective working relationships.

DISCLAIMER: This job description is designed to indicate the general nature and level of duties essential to the position for employees in this classification. It is not designed to contain or be a comprehensive inventory of all duties responsibilities and qualifications required of employees. Furthermore this description does not entitle any employee or applicant to specific job duties or assignments. This job description is subject to change based on the needs of the District.

Required Experience:

IC