IT Help Desk Technician
IT Help Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Berkshire Hathaway Automotive is seeking an IT Help Desk Technician to join the team. The IT Help Desk Technician is responsible for providing quality technical support and customer service to all customers of the Berkshire Hathaway Automotive organization.
Thisis a full time inoffice position at our Headquarters in Irving Texas.
Salary range is dependenton experience.
Working hours: Our help desk is open from 7:30 am to 7:00 PM CST Monday to Friday and from 08:30 am to 5:00 PM CST on Saturday with a rotating oncall schedule for very minor afterhours support. We have 4 shifts available and will work to accommodate your schedule.
Benefits:
- Paid training and development
- Career growth opportunities
- Medical and dental coverage
- Paid Vacation and Holidays
- 401(k) with company match
Responsibilities:
- Provides technical support for the determination resolution or escalation of technical problems related to Windows environments and applications electronic mail security issues desktop hardware/software server hardware/software and production equipment related issues.
- Provides Application How To Support for popular PC applications (examples: Microsoft Office Microsoft OS Adobe Acrobat Outlook Internet Browsers.
- Create/remove logon credentials from various inhouse systems including but not limited to Microsoft Active Directory Cisco Call Manager Cisco Unity Voicemail Third Party Systems and databases.
- Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives.
- Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.
- Set up and install peripherals including but not limited to phones (Cisco IPT) PCs printers laptops monitors/projector units in person or by phone.
- Assist with physical PC workstation moves (PCs monitors phones etc).
- Perform other duties and projects as assigned.
Required Qualifications:
- High school diploma or GED
- Possess a valid drivers license in state of residence and must pass Motor Vehicle Records check
- A passion for helping nontechnical endusers.
- A strong willingness to learn improve and take feedback from the team.
- Excellent verbal and written communication skills. Keeps end users associates and management updated all the time.
- Excellent time management and multitasking skills.
- Attention to detail and quality of work.
- Adeptness at utilizing resources and finding solutions.
- Selfmotivated/selfstarter with the ability to work well with others and/or alone.
*All potential employees must pass preemployment testing including a background check and drug screen.
Desired skills:
- Troubleshooting knowledge of Microsoft Windows 10
- Knowledge of basic hardware such as laptops desktop computers printers etc.
- Knowledge of Active Directory (users groups password resets and computer objects)
- Basic understanding of AntiVirus AntiSpam and AntiMalware/spyware solutions
- Ability to configure network printers
- Email Administration (MS Outlook)
- Very basic understanding of routers / switches and wireless access points.
Preferred Qualifications:
- 1 years knowledge or work experience in an IT or computerrelated environment.
- 1 years of handson experience as a Help Desk/Call Center Technician.
- 1 years of experience providing Customer Service and support via phone or in person.
- CompTIA A or Network desired.
- Prior MSP experience is a plus
Who We Are: Headquartered in Dallas Texas Berkshire Hathaway Automotive is one of the largest dealership groups in America with over100 franchises in 10 company sets the industry standard for operational excellence financial performance and an unmatched customer experience within franchised auto dealerships. Using extensive experience innovative strategies and technological expertise Berkshire Hathaway Automotive works to assure their dealerships obtain and maintain positions as leaders and trendsetters in the automotive field. The company focuses on building resilient and adaptive business models that cultivate engaged strong and proactive leadership.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
