Client Services Account Manager
Client Services Account Manager
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Job Description
Can you imagine a world without music Neither can we.
Key Details
- Start date 2nd June 2025
- Training 3 weeks of classroombased training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working Once you are competent in the role you will benefit from the balance of hybrid working working 3 days a week in our modern office environment and 2 days a week working from home
- Shift pattern Monday to Friday rotational shifts from 8am to 6pm
The main purpose of the role of a Client Services Account Manager is tomanage high value Key Accounts with a degree of complexity through face to face inbound and outbound contact (telephone and email) providing an efficient customer centric service that supports customer retention revenue generation and growth.
What you will be doing
- To be knowledgeable to accurately apply PRS for music PPL & VPL tariffs which form The Music Licence
- Confidently andefficiently undertake face to face customer meetings handle inbound and outbound calls applying knowledge that leads to accurate licensing through the review of the customers account always following quality and compliance standards
- Undertakingresearch that supports accurate licensing
- Confidently and efficiently responding to customer interactions that delivers an effective first time resolution to customer queries
- Responding to email correspondence in relation to customer account amendments and queries in a timely effective and efficient manner
- Accurately recording customer information in the CRM system following quality and compliance standards.
- Problem solvingcustomer queries andidentify when an escalation is required following escalation processes where necessary
- Achieving all agreed key performance indicators
- To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers and licensing is applied in accordance with the Licencing Operations Guide
- To gain the most efficient payment solution for both PPL PRS and the customer alongside following up with the customer when payment is outstanding
- To undertake other tasks as reasonably requested
You will be
Essential
- Competent in using Microsoft Office Word Excel Outlook Teams
- Minimum GCSEs grades 4 or above in English and Maths.
- Written and verbal proficiency in English Language
- Experience of holding business to business face to face meetings
- Experience of Account Management
Desirable
- Worked in a contact centre environment
- Prior sales experience
PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The Company
If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellloved songs and recordings not just from the UK but also from around the world.
Benefits
The Company
If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellloved songs and recordings not just from the UK but also from around the world.
Documents
Required Experience:
Manager
Employment Type
Full-Time
