Claims Coordinator

Claims Coordinator Jacksonville FL

Immediate need for a Claims Coordinator within the largest worldwide investigative solutions company. Join CoventBridge Group as it continues its expansion into all areas of investigations allowing continual growth for its employees.

The Claims Coordinator will be responsible for accessing client insurance claims systems to accept and analyze requests then collect and produce copies of claims files recorded statements audio and other requested items. This position will report to the Director of Quality Management and Fulfillment.

Essential Duties and Responsibilities:

• Review new client assignment requests create internal assignments and ensure accurate billing.
• Evaluate requests for and report any possible conflicts of interest to the client representative
• Interact with clients via phone and written correspondence
• Handle the collection and dissemination of all applicable materials/documents to the requesterin the format required
• Potentially provide Court testimony on his/her activities to capture the requested information.
• Maintain accurate reporting regarding the fulfillment of each request
• Provide exceptional customer service by responding promptly to requests and inquiries within expected deadlines
• Additional tasks and projects as determined by business need
• Collaborate with other team members to achieve common goals

Competencies:

• Strong computer skills particularly in Windowsbased applications
• Meticulous attention to detail
• Excellent editing proofreading and research skills
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Strong customer service skills
• Ability to work in a fastpaced environment while prioritizing tasks and meeting deadlines under pressure
• Ability to multitask while maintaining good quality
• Independent thinker who is selfmotivated
• Strong communicator with a knack for problemsolving
• Understanding of enduser data security practices and confidentiality policies
• Ability to plan organize prioritize workload and follow direction with minimal supervision
• Selfstarter who can take on challenging responsibilities and be selfaccountable for results and performance
• Fast learner with the desire to crosstrain on additional functions
• Adaptable to changes in the work environment
• Commitment to Excellence
• Highest level of integrity

Educational/Experience Qualifications:

• 13 years of experience in the insurance industry
• Proven ability to manage multiple tasks efficiently in a fastpaced environment
• Proficiency in Microsoft Office Suite (Word Excel Outlook)
• Proven experience in providing excellent customer service
• Previous experience in administrative legal or healthcarerelated roles is a plus.

CoventBridge Group offers the most premiere compensation and benefits package in the industry.

• Flexibility to selfschedule
• Ability to work from homebased office
• Competitive pay
• Paid time off
• Company cell phone
• Medical Dental Vision plans
• Employer paid Life LTD STD insurance
• Company matching 401(k)
• Report writing compensation
• Company paid investigator licensing fees
• Paid ongoing career advancement training
• Timely expense reimbursement with very minimal outofpocket expenses

The salary range for this role is $20.10 $23.05 per hour. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location performance and business or organizational needs.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

About Us:

CoventBridge Group is the global leader in fullservice investigations providing: Surveillance SIU and Compliance Claims Investigation CounterFraud Programs Desktop Investigations Social Media Record Retrieval Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices deploys robust case management technology customized to clients needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.

CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin caste disability veteran status and other legally protected characteristics and maintains a drugfree workplace.

CoventBridge is committed to the full inclusion of all qualified individuals. As part of this commitment CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact: Human Resources;;

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