Senior Living Advisor
Senior Living Advisor
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Job Description
Overview
Recognized by Newsweek 2025 as one of Americas Greatest Workplaces for Diversity
LocalRemote Entry level position. Sales experience preferred. Work from home but MUST live within 2.5 hours of Brentwood TN 37027. Earn up to $21/hr with additional shift differential and monthly bonus potential.
Part and Full Time Benefits Eligibility
- Medical Dental Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
- Tuition reimbursement
Internet Requirements for Remote Positions:
To ensure optimal performance in this role candidates must meet the following internet requirements:
Minimum Speed: 1 Gbps 1000 Mbps) or higher
Connection Type: Fiber Optic (required)
Stability: Wired Ethernet connection (WiFi is not sufficient)
If your current internet service does not meet these requirements you must upgrade before your start date.
Base pay in range will be determined by applicants skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.
Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N400 application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Responsibilities
Builds a connection with families and help them care for their aging loved ones by matching them with one or more of nearly 700 Brookdale communities nationwide and by recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion respect excellence and integrity.
- Assists families who are looking for help with senior housing or other homebased assistance.
- Identifies the Brookdale communities or other resources that are the best fit for a familys needs.
- Persuades people to take action by visiting Brookdale communities and learning about the options available to them that will improve their quality of life and schedules appointments for families to visit one or more Brookdale communities.
- Updates databases with customer/prospective customer status and changes ensuring the quality of data meets all compliance requirements. Nurtures leads that are not yet ready to be forwarded to a particular community supplying information that is related to the customers expressed interest or need and with scheduled followup conversations to advance the lead toward choosing a community to visit as quickly as possible.
- Supports Brookdale communities through outbound calls and emails with the objective of updating the prospects situation and information within the database and scheduling appropriate followup activities within the database for the community sales associate with an emphasis on setting an appointment for the prospect to visit the community.
- Works closely with community sales and operations associates as an extension of their sales team.
- Actively participates with supervisors and other team members in interactive training and coaching processes and departmentwide culture building activities.
- Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications
Education and Experience
A high school diploma or equivalent is required with a Bachelors Degree (B.A or B.S) from a fouryear college or university is preferred. Experience or interest in social work counselling teaching or health care is preferred. Two years related experience in customer service marketing or sales is also preferred.
Certifications Licenses and Other Special Requirements
None.
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions. Uses sound judgment and experience to solve moderately complex problems based on precedent example reasonableness or a combination of these.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Possesses an understanding of the aging process and needs of older adults across all product lines. Ability to operate personal computers and related software. Ability to effectively manage time tasks and projects in a dynamic environment is required. Ability to present self and Brookdale as an organization ready to meet the needs of the senior to maximize their quality of life by providing the highest quality of care and services. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers expectations needs and circumstances. Ability to effectively listen and communicate verbally and in writing is essential. Must be a selfstarter who excels in organizational and timemanagement skills and can work without close supervision.
Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop kneel crouch or crawl
- Talk or hear
- Ability to lift: up to 25 pounds
- Vision
- Requires interaction with coworkers residents or vendors
- Weekend evening or night work if needed to ensure shift coverage
Brookdale is an equal opportunity employer and a drugfree workplace.
Salary Range Information
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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