Business Support Manager

Job Title: Business Support Manager

Ready to take your career to the next level

Were one of the UKs most forwardthinking law firms built on a foundation of innovation collaboration and ambition. Join us and lets shape the future together.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

The role in 60 seconds

• Role: Business Support Manager
• Team: Business Services
• Location: Exeter or Taunton
• Working Pattern: Full time
• Why this role matters: This is a pivotal opportunity to enable firmwide efficiency consistency and service excellence by streamlining support services. It is critical to supporting growth through enabling feeearner efficiency and indirectly boosting billable hours and client satisfaction.

What youll do

In this role youll lead manage and develop the teams responsible for Office Management Mail & Post Room Records Switchboard Customer Service Reception and the Client Suite across the firm:

• Be a part of the Facilities and Business Services team whose objective is to support our people and culture strategies by fostering a consistent wellmanaged workplace environment contributing to employee engagement and retention.
• Ensure all services are delivered to a consistently high standard in line with firm policies client expectations and health and safety requirements (i.e. food safety event management).
• Manage and promote health safety and security standards within the region to ensure employees are provided with a safe and secure work environment and client data is always protected.
• Drive a culture of continuous improvement proactively identifying opportunities to streamline services reduce cost and enhance service delivery.
• Ensure compliance with data protection confidentiality and records management policies.
• Manage and promote health safety and security standards and work with the wider business to plan and coordinate future refurbishments and staff relocation.
• Oversee rotas resource planning and staff deployment to ensure coverage and operational effectiveness across all areas.
• Develop/monitor KPIs and SLAs to measure performance and identify areas for improvement.
• Manage budgets and supplier relationships relevant to business services functions.
• Support user engagement training and adoption of new processes or environments particularly when layouts workflows or service points have changed.
• Act as a critical link between operations feeearning practice areas and support functions ensuring that services evolve with the changing needs of the firm.

What were looking for

Were seeking an experienced and highly organised Business Support/Services Manager to lead and manage the delivery of highquality operational and clientfocused services across multiple support teams. Someone who thrives in a fastpaced clientfocused environment and brings:

• Experience managing multiple service streams and diverse operational teams in a professional services facilities or corporate environment.
• Sound knowledge of health & safety GDPR and operational best practices.
• Budget management and supplier contract experience (desirable).
• Excellent communication interpersonal and organisational abilities.
• Customerfocused with a keen eye for detail and a proactive approach to problemsolving.
• A flexible approach with willingness to travel regularly to all staffed office locations.
• Confident IT skills.
• A shared passion for innovation collaboration and achieving great things together.

Join a seriously ambitious firm

At Foot Anstey were committed to making a difference for our people our clients and society. Heres what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names thriving startups and ambitious enterprises.
• A culture built on our values of being refreshingly human entrepreneurial inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training whatever your role and level we have training that will support you to achieve your goals.

Progressive benefits tailored to you

We believe our people are our greatest asset. Thats why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing including:

• Competitive salary and performancelinked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g. mental health support gym memberships).
• An open flexible working environment.
• Find out more about our benefits and work environment hereLife at Foot Anstey

Ready to apply

• Hit the Apply Now button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch whatever the outcome.
• Invited for interview
  • With a straightforward process typically involving two interviews our talent acquisition team will guide you through every step ensuring you feel confident and prepared to show us what you can do.
  • Were here to support your individual needs. If you require any adaptations or adjustments were more than happy to accommodate these. Before your interview well contact you to discuss the themes well cover and answer any questions you might have.
  • If youd like to visit our offices prior to your interview or would like help testing your kit for your virtual interview just let us know.

Lets make your next career move the start of something extraordinary.