Verification Specialist

Kickstart your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSElisted digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create marketleading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in highperformance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is actionpacked and we expect you to bring your Agame. In return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a gamechanger Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

Our team of highly experienced individuals coupled with the use of a bespoke Risk Management System gives our ecommerce clients the edge in the following ways:

• Evaluating risk while optimising business opportunity
• Embracing business change by providing dynamic risk solutions

The Verification Team is a component within the Risk & Fraud Department. The primary function of the Verification Specialist is to maintain prescribed compliance by ensuring we adhere to verification (KYC & AML) requirements. This team is also responsible for ensuring the manual customer verification is as optimal as possible customer verification feedback is received as quickly as possible and we sport the greater business verification strategy. This team will also be required to review documentation in relation to suspicion.

You will be required to work within the compliance guidelines and exercise independent judgment.

What youll be doing

As part of your role your responsibilities will include:
Duties will include but not limited to:

• Full and accurate assessment of documentation in terms of their legitimacy:
• To ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.
• In line with AML verification requirements outlined by regulatory and / business requirements i.e. Threshold and name mismatch financial account holder.
• Ensure that documents are uploaded correctly and notes are captured on accounts after review.
• Escalation of documents with legitimacy concerns to the Fraud Team for further investigation.
• Staying abreast of document version updates specific to countries.
• Withhold / Release of certain transactions when required to do so.
• Request of supporting documentation where deemed required.
• Update customers accounts details where necessary.
• Contacting 3rd parties to verify documents in the cases where additional verification is required.
• Be available to assist Risk Fraud CSC and other departments in the business in relation to verification.
• Resolve escalations related to verification.
• Suggest / Recommend new improvements or enhancements to document journeys customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.
• Reporting on verification statistics both internally and externally.
• Suggest / Recommend new or improvement process or systems to enhance efficiency of verification.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Minimum of 24 Months Risk/Anti Money Laundry/Compliance experience
• Relevant Diploma/Degree and/or work experience in a related field
• Exceptional attention to detail ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards

Our values are nonnegotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• High attention to detail
• Team orientation
• Organisation and planning
• Ability to work in a fast paced and highpressure environment

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meals
• Free Massages Onsite
• Free OnSite Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• Onsite Barista
• Retirement Annuity Subsidy
• Work from home allowance
• Team socials

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 20 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!