Field Services Technician
Field Services Technician
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Field Services Technician
SS&C is a global leader in investment and financial services software delivering cuttingedge technology solutions to some of the worlds largest financial institutions and healthcare organizations. Headquartered in Windsor Connecticut we empower our clients with innovative secure and scalable IT solutions.
Now were looking for aField Services Technicianto join our organization in Europe Middle East & Africa. If youre a problemsolver with a passion for technology client engagement and continuous improvement this role offers an exciting opportunity to grow and make an impact in a dynamic global organization.
Why You Will Love It Here!
- Be a Key Player: As the primary onsite IT contact for both SS&C and client offices youll play a crucial role in ensuring seamless IT operations and an exceptional user experience.
- Exciting Growth Potential: Develop expertise beyond desktop support with opportunities to drive worldwide technology deployments realestate initiatives and contribute to user experience improvements.
- Client Engagement & Advisory: Provide handson support advisory training incident management and event support to improve IT service delivery and user experience.
- Innovate & Expand Your Skillset: Engage in highimpact projects including new technology rollouts drive automation opportunities and infrastructure enhancements.
- Global Collaboration: Work with colleagues to share knowledge enhance operational efficiency and support the professional onboarding of new employees.
- Competitive Benefits & Career Development: We offer flexible vacation time medical and dental coverage and access to SS&C University for continuous learning and professional growth.
What you will get to do:
- IT Support & Systems Management: Provide handson IT support for both SS&C and client offices while partnering withglobal engineering and service desk teamsto improve resolution times and identify automation opportunities.
- User & Security Management:Administration and implementation of security toolsand best practices based on global standards.
- Client Engagement & Training: Deliveradvisory training and realtime incident supportto ensure a seamless IT experience for employees and clients.
- Collaboration & Vendor Management: Work withglobal IT teams vendors and stakeholdersto optimize the employee experience through improved IT service delivery.
- Product Deployments: Support regionaltechnology deployments and realestate projectsensuring smooth implementation of new solutions.
- ProblemSolving & Innovation: Proactivelyidentify risks and resolve technical problems escalating critical issues when necessary.
What you will bring:
- Education & Experience: ABachelors degreeor equivalent experience 10 years in IT support in a corporate environment (ideally the Financial Industry). Experience of any M&A integration support is also considered desirable.
- Technical Expertise: Strong knowledge ofdesktop systems collaboration technologies virtual environments mobile devices and enterprise IT tools(ServiceNow) in order to quickly resolve IT issues.
- ClientCentric Mindset: Ability toproactively engage with SS&C Employees & Client organisations providing training advisory and leadership of initiatives that enhance their IT experience.
- Project Management & Coordination: Experienced in leading product deployments and IT delivery of real estate projects ensuring smooth transitions and quality deployments.
- Global & Regional Collaboration: Experienced in working across different time zones and with international teams to drive IT excellence.
- Agility & Proactivity:Aproblemsolving mindset with the ability to work independently in a fastpaced setting whilst helping achieve global consistency.
- Flexibility:Awillingness and ability to work both remote and onsiteacross different office locations.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Employment Type
Full-Time
