LMI Clerk
LMI Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
At Enovis we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence with the goal of transforming medical technology as we know it.
Because thats how we change the lives of patients for the better. And thats how we create better together. Why work at Enovis See for yourself.
As a key member of the Customer Care Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
Job Title:
LMI Clerk
Reports To:
Supervisor Customer Service
Location:
Mequon WI
Business Unit Description:
Footcare Solutions
Job Title/HighLevel Position Summary:
Interacts with customers company sales and/or service representatives via telephone email text chat or through other social media platforms to handle a variety of presales or postsales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA) servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns repairs replacements sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns schedule changes product enhancements or changes and product pricing and resolves return credit problems.
Little or no knowledge of the job acquires job skills and procedures to complete routine tasks. Has little judgement and decision making under close supervision. Typically less than 1 year of experience
Key Responsibilities
- Efficiency (Productivity) Responsible for handling inbound and outbound calls. No of calls/emails handled and average handle time
- Effectiveness (Velocity) Average speed of answer and response time on emails. First call resolution (FCR) and time taken to resolve (TTR)
Ability to work alone and with a team in a highly structured environment
A high degree of professionalism; inclusive and collaborative work style
Quality maintain high quality audit scores and C Sat
Help grow the accounts with the quality of service. Zero account attrition
Responsible to maintain the designated inbox
Currently Enovis does not provide sponsorship for employment visas (e.g. H1B) and will not offer such sponsorship in the future. Applicants must already have fulltime work authorization in the United States both now and in the future without requiring sponsorship.
Minimum Basic Qualifications:
- High School Diploma or equivalent
- 01 year(s) of experience
Desired Characteristics:
Effective problem solver
Strong multitaking abilities
Adaptability
Dedicated Team Player
Active listener
Clean attendance record
Creating better together. Its the Enovis purpose and its what drives us and empowers us every day on a global scale. We know that the power to create better for our customers our team members and our shareholders begins with having the best team pursuing common goals operating at the highest levels and delivering extraordinary outcomes.
What does creating better together mean to us at Enovis Discover the why behind our purpose values and behaviors:
Our Enovis Purpose Values and Behaviors on Vimeo
We offer a comprehensive benefits package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation Sick Leave and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
.
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovationdriven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .
EOE AA M/F/VET/Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race religion color national origin sex protected veteran status disability or any other basis protected by federal state or local laws.
Employment Type
Full-Time
