Customer Service RepresentativeVeterinary Assistant
Customer Service RepresentativeVeterinary Assistant
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1 Vacancy
Job Description
Medway Animal Hospital is a smallanimal veterinary clinic located in Medway MA. We offer a full range of services including routine and sick patient care diagnostic testing surgical procedures and dental cleanings. Our ideal candidate would have previous veterinary medical experience as well as excellent customer service who takes pride in their work and is able to take instruction in a high stress environment. We are looking for someone who is passionate about helping animals and their humans.
Job Description:
Are you passionate about animals and providing topnotch customer service We are looking for a personable and skilled Customer Service Representative who has excellent customer service skills and is willing and interested in crosstraining into a veterinary assistant position as well. As a CSR you will be the primary point of contact at our hospital you will play a crucial role in ensuring every client interactionwhether over the phone or in personresults in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.As a veterinary assistant you will assist both veterinary technicians and Doctors while caring for our patients in a calm empathetic manner.
CSR Responsibilities:
Understands communicates and properly prioritizes scheduled appointments client education and lobby triage by vaccine wellness parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multipleline telephone system. Answers incoming calls places callers on hold transfers calls and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and wellmannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately it is the CSR who creates a good first and last impression on our clients.
Accepts payments makes change processes credit payments and other forms of payment while maintaining an accurate cash drawer.
Maintains accurate and updated client information and pet records including obtaining pet medical records from other clinics and providing administrative support (scanning documents updating records faxing emailing etc. to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).
Veterinary Assistant Responsibilities
Assisting doctors and technicians with patient care
Assisting doctors in rooms
Taking patient histories
Stocking rooms and treatment area supplies
Helping with cleaning and end of day tasks
Qualifications & Requirements:
Professional and friendly phone etiquette
Available to work weekends
Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detailoriented
Passion for learning
Preferred: Knowledge of Impromed Veterinary Software
Preferred: One year of customer service representative experience
Preferred: One year of veterinary medicine experience
Preferred: Knowledge of veterinary medical terminology and procedures
A passion for animal care and client service.
Help maintain our high standards organization and hospital cleanliness.
Benefits We Offer
Your wellbeing matters to us.AmeriVet appreciates the level of dedication it takes to provide care and quality to the communities you serve and as a reflection we offer comprehensive benefits and additional services for you.
$$ Competitive pay $$
Pet care discounts for your pets
Career development and advancement opportunities
A great place to work with motivated and welltrained staff
Referral program join our team bring your friends and get paid!
AmeriVetpartnering practices are rapidly growing and expanding adding more perks and inclusion for hospitals and professionals in the industry!
Fostering Internal Growth: Employee Career Development at AmeriVet
Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into crossfunctional roles. Elevate your skills transition into leadership positions and shape your success by harnessing the power of internal opportunities
At AmeriVet were committed to your growth development wellbeing and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
- Tailored development programs mentorship and career pathing to help you achieve your unique goals.
- Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial wellbeing.
- Health dental vision life insurance and mental health resources to support your overall wellbeing.
- Generous paid time off and holidays because your personal time matters.
- A supportive collaborative environment where everyone feels a sense of belonging.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our peoplefocused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
