ITOMServiceNow Developer

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Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

Were also a debtfree multibilliondollar organization on our path to IPOreadiness.If youre looking for a dynamic fulfilling career coupled with flexibility and worldclass employee experience youll find it here.

About the job

Senior ServiceNow DevOps Engineer

We are seeking a highly skilled Senior ServiceNow DevOps Engineer with deep expertise in IT Operations Management (ITOM) to drive modernization efforts on the ServiceNow platform. This role is integral to designing implementing and optimizing advanced ServiceNow solutions that enhance IT operations automate workflows and improve service reliability.

As a key member of the Cloud Information Services (CIS) team you will work closely with architects developers and administrators to design and deploy scalable solutions while ensuring best practices in ServiceNow ITOM ITSM and other ServiceNow product areas. The ideal candidate is a strategic thinker with extensive handson experience in ServiceNow ITOM modules such as Discovery Service Mapping Event Management and Cloud Management along with a strong background in automation integrations and performance optimization.

Key Responsibilities

• Lead the design development and implementation of ITOM solutions within ServiceNow focusing on Discovery Service Mapping Event Management and CMDB to enhance IT operations and asset visibility.
• Design and optimize workflows automation and integrations that align ServiceNow capabilities with enterprise IT strategies ensuring seamless connectivity with external systems and cloud environments.
• Provide expertise in ITSM module implementations including Incident Management Change Management Service Catalog and Service Portal to improve IT service delivery.
• Collaborate with stakeholders across IT and business units to analyze requirements define technical specifications and deliver scalable highperformance solutions.
• Drive best practices in ServiceNow development including scripting (JavaScript PowerShell) business rules UI policies and API integrations (REST SOAP LDAP MID Servers).
• Ensure accuracy and integrity of the CMDB driving best practices for data governance reconciliation and automation.
• Support DevOps and Agile development workflows participating in backlog refinement requirements decomposition and iterative solution delivery.
• Troubleshoot and resolve complex ServiceNow platform issues ensuring high availability security and performance.
• Stay ahead of industry trends and ServiceNow advancements identifying opportunities to enhance platform capabilities and drive innovation.
• Mentor junior developers and contribute to documentation of technical solutions best practices and operational guidelines.

Required Qualifications

• 7 years of handson ServiceNow development and administration experience with deep expertise in ITOM and ITSM.
• Proven expertise in ITOM modules such as Discovery Service Mapping Event Management and CMDB best practices.
• Strong proficiency in ServiceNow development (scripting workflows business rules integrations) and automation capabilities.
• Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs LDAP and MID Servers.
• Proficiency in JavaScript PowerShell and HTML for advanced customizations and automation.
• Ability to assess troubleshoot and optimize system configurations for performance scalability and security.
• Strong analytical and problemsolving skills with the ability to translate complex business needs into technical solutions.
• Excellent communication and stakeholder management skills with the ability to influence technical decisions and drive adoption.
• Commitment to IT security best practices ensuring compliance with data confidentiality integrity and governance policies.

This role is ideal for a seasoned ServiceNow ITOM expert who is passionate about leveraging automation optimizing IT operations and delivering cuttingedge solutions on the ServiceNow platform. If you thrive in a collaborative environment and want to shape the future of IT service management we invite you to join our team.

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.