Front Office Supervisor - Embassy Suites by Hilton San Diego La Jolla
Front Office Supervisor - Embassy Suites by Hilton San Diego La Jolla
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1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
The Embassy Suites San Diego La Jolla is looking for a Front Office Supervisor to join their team! The Embassy Suites La Jolla is just a mile from the University of California San Diego with the Westfield UTC mall just across the way. Attractions such as the Beaches at La Jolla and Torrey Pines and Petco Park are all within about 20 minutes of the property. With 340 guest rooms and 4315 sq. ft total event space.
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.If youre looking to take the next step in your hospitality journey this is the right direction where you will be gaining experience leading an amazing team!
The ideal candidate for this role will possess:
- Leadership skills and hospitable demeanor to service our guests
- At least one year of experience as a front desk agent and at least one year of supervisory experience
- Excellent communication and organizational skills
- Hilton Systems Knowledge a plus
Classification: Full Time
Hourly Range: $25 per hour
What will I be doing
As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including but not limited to guest checkin and checkout lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule assign daily work lead preshift meetings inform and train team members
- Monitor observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIVS1
Required Experience:
Manager
Employment Type
Full-Time
