Administrative Assistant 3 - Maintenance Support Services
Administrative Assistant 3 - Maintenance Support Services
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Job Description
The University of Nevada Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.
If you need assistance or have questions regarding the application process please contact our recruitment helpline ator . For UNR Med professional job postings please contact the Office of Professional Recruitment at.
Job Description
The University of Nevada Reno is recruiting for an Administrative Assistant 3 for the Maintenance Support Services. This position is responsible for leading the daily operations of the Facilities Maintenance Services (FMS) Service Center.
Duties include (but are not limited to):
Answer incoming phone calls for emergency and nonemergency issues around campus as well as satellite locations;
Communicate outages delays and staffing shortages;
Create edit receive and review work order requests submitted by trades and customers through iServiceDesk as well as monitor shared email;
Communicate with customers to obtain information and clarification regarding work requests;
Provide customers with detailed explanations regarding state local university and departmental policies and procedures;
Maintain good customer relations by adhering to the Facilities Services Department (FSD) policies and procedures;
Assist with maintenance of information within the Computerized Maintenance Management System (CMMS) program;
Create and run reports to monitor departmental Key Performance Indicators (KPI) building manager metrics and work order information;
Identify loop closing activities to support customer service and departmental objectives;
Perform technician training for iPad;
Assist with the creation of training documents for various position types and maintain training documents for various position types;
Troubleshoot issues with Office of Information Technology (OIT) and FSD technicians;
Assist customers with estimates for trade work and distribute and manage paperwork for invoicing;
Manage FMS radio and iPad inventory;
Assist customers with questions regarding key exchanges pickups and returns; and
Other duties as assigned.
To see the full Class Specifications visit: Qualifications
This position requires graduation from high school or equivalent education and three 3 years of progressively responsible relevant work experience which included experience in one or more of the following areas: maintenance of complex records and files; public/customer relations including explaining detailed policies regulations and requirements; preparation and processing of financial and statistical documents such as payroll travel claims and budgeting forms; and assisting staff and management with projects and activities; OR
One 1 year of experience as an Administrative Assistant II in Nevada State service; OR
An equivalent combination of education and experience as described above
A valid Class C drivers license or higher operators license is required at the time of appointment and as a condition of continuing employment.
Physical Demands
This position requires sitting most of the time but may involve walking or standing for brief periods of time; Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift carry push pull or otherwise move objects including the human body.
This position requires the ability to see hear and communicate through speech.
Preferred Qualifications
Applicants with experience in ticketing or work order systems and/or intermediate to advanced knowledge of Microsoft Excel and Word applications and/or emergency call experience are encouraged to apply.
Schedule
The typical work schedule is Monday through Friday from 8:00 am to 4:30 pm; this is subject to change based on organizational needs.
This position is designated as Essential Personnel. In the event of a campus emergency special event closure to maintain campus safety or building operations this position may be required to work outside of regularly scheduled hours.
Compensation Grade
Grade 27
In classified service salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment the candidates qualifications internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.
To view the classified compensation schedules please visit: Classified Compensation. Select Salary Schedule PP01
For more information visit the Classified Salary Calculator
The Perks of PERS!
Employees are enrolled in The Public Employees Retirement System of Nevada (PERS) upon hire. For information on contribution rates please visit: NV PERS Contribution Rates
Im so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy PERS kept it together! Im completely secure and confident that my retirement will always be there for me. Robin F.
Rich retirement plan Retirement Calculator
Perks of Working at UNR!
Health insurance options including dental and vision Health Insurance
Life insurance generous annual and sick leave Classified Benefits
E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options. E.L. Wiegand Fitness Center
Staff Employees Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC
Grantsinaid for Classified Employees
The University encourages employees to pursue training and educational opportunities available to them through the Nevada System of Higher Education institutions. Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is jobrelated. Classified Staff GrantsInAid Benefit
Classified Employee Family Opportunity Program
The University offers this program for spouses domestic partners and dependents of Classified employees (working at least 50. The Classified Employee Family Opportunity Program may be used for undergraduate and graduate statesupported courses. Classified Employee Family Opportunity Program
Department Information
The Facilities Services Department is an organizational unit of the Division of Administration and Finance and includes Planning and Construction Services Parking and Transportation Services and Maintenance Services. For more information please visit: Equivalent
100.0Required Attachment(s)
Please note once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter references additional documents sections of the application will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments prior to review of applications please contact the candidate helpdesk at .
Attach the following attachment(s) to your application
Resume/CV (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.
Cover Letter (optional)
Contact Information for Three Supervisory References (required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.
Transcripts (optional) If you have not graduated please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position.
Veteran Interview Consideration (optional) To receive interview consideration for veterans and veterans with a serviceconnected disability proof is required at the time of application. Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD214 disability letter from Veterans Administration etc..
This posting is open until filled
Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.
Posting Close Date
Note to Applicant
A background check will be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
Applicants hired on a federal contract may be subject to EVerify.
As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform jobrelated tasks.
For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.
Schedules are subject to change based on organizational needs.
The University of Nevada Reno is committed to providing a place of work and learning free of discrimination on the basis of a persons age 40 or older) disability whether actual or perceived by others (including serviceconnected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes).
About Us
The University of Nevada Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevadas original landgrant university the University serves more than 23000 undergraduate and graduate students from all 50 states and 63 countries.
Classified by the Carnegie Classification of Institutions of Higher Education as an R1 (Very High Research) university it is also recognized in the Carnegie Community Engagement classification. The University is also ranked by U.S. News & World Report among the Best National Universities and Best National Public Universities. It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times Top Colleges for Economic Diversity.
Since 2009 nearly $1 billion has been has invested in advanced labs facilities and residence halls on the main campus. The University is home to Nevadas first medical school the University of Nevada Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe where education research and creative work thrive in a stunning mountain setting. The University delivers on its original landgrant mission with outreach across the state through the University of Nevada Reno Extension Nevada Agricultural Experiment Station Nevada Bureau of Mines and Geology Nevada Small Business Development Center the Nevada Seismological Laboratory and Wolf Pack Athletics.
The main campus is in Reno Nevada a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe the beautiful 290acre main campus is also a Nevada State Arboretum. The Universitys physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus alongside the recent acquisition of 16 parcels near campus known as University Village to provide affordable housing for graduate students and early career faculty.
Collaborating with worldrenowned organizations the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple which ensures equitable access to technology for students providing new incoming freshman or transfer students with an iPad Air and accessories. Googles TechWise initiate is an 18month program that fully supports undergraduate students in becoming entrylevel software engineers by graduation.
In 2023 the U.S. Department of Commerces Economic Development Administration (EDA) announced that Nevada led by the University of Nevada Reno was named one of the inaugural 31 RegionalTechnology and InnovationHubs (TechHubs).Nevada was selected from a competitive pool of 489 applicants from across the United States and its Tech Hub will strengthen Americas lithium batteries critical elements and other electric vehicle materials industry sectors within the state.
Through its commitment to highimpact education worldimproving research and creative activity and outreach thats transforming Nevadas communities and businesses the University continues its 150year tradition of benefitting our state nation and world.
The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students faculty and staff from different backgrounds bring to the educational experience.
Today the University delivers on its original landgrant mission of access to education and knowledge by investing in the academics facilities support engagement and vibrant campus life that promote our diverse students cognitive growth and academic achievement all while remaining one of the best values in American higher education.
For more information please visitthe Universitys website.
University of Nevada Reno
Employment Type
Full-Time
